# Fixing bugs: in spirit and in software **URL:** https://treehouse.sofi.health/c/from-software-bugs-to-spirit-bugs/7.md [Latest](https://treehouse.sofi.health/latest.md) · [Categories](https://treehouse.sofi.health/categories.md) · [Tags](https://treehouse.sofi.health/tags.md) --- ## [Bug reporting - app & website](https://treehouse.sofi.health/t/bug-reporting-app-website/57)
**Author:** [@Kirill](https://treehouse.sofi.health/u/Kirill)\ **Replies:** 152\ **Last updated:** [24 September 2023 17:11 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57 "2023-09-24T17:11:49Z")
Hi all, I’m Kirill, product owner of the sofi mobile app and I am very excited to meet you! I’m glad to announce that we’ve recently released our app to Google Play and TestFlight (full iOS release planned for January)… --- ## [About the Fixing bugs: in spirit and in software category](https://treehouse.sofi.health/t/about-the-fixing-bugs-in-spirit-and-in-software-category/47)
**Author:** [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Replies:** 0
Share feedback on any glitches or bugs and make suggestions for internal improvements as a team. --- ## [RFID Error](https://treehouse.sofi.health/t/rfid-error/10612)
**Author:** [@Sxm03](https://treehouse.sofi.health/u/Sxm03)\ **Replies:** 0\ **Last updated:** [12 February 2025 08:18 UTC](https://treehouse.sofi.health/t/rfid-error/10612 "2025-02-12T08:18:27Z")
Hi, I received my Sofi Discovery Pack yesterday, I went to try it out this morning but I keep getting an RFID error, I have checked other messages on this forum and it definitely has an RFID tag on it, I briefly managed … --- ## [Psychotronic Universe](https://treehouse.sofi.health/t/psychotronic-universe/10557)
**Author:** [@7codygeng4](https://treehouse.sofi.health/u/7codygeng4)\ **Replies:** 0\ **Last updated:** [19 August 2024 06:10 UTC](https://treehouse.sofi.health/t/psychotronic-universe/10557 "2024-08-19T06:10:02Z")
--- ## [Sofi stick stopped working 😭](https://treehouse.sofi.health/t/sofi-stick-stopped-working/10455)
**Author:** [@JenniB](https://treehouse.sofi.health/u/JenniB)\ **Replies:** 5\ **Last updated:** [1 February 2024 22:14 UTC](https://treehouse.sofi.health/t/sofi-stick-stopped-working/10455 "2024-02-01T22:14:43Z")
When my pioneer pack first arrived I had issues getting the counter to work on my app, and the lovely woman at Sofi decided it must be malfunctioning and said they’d send me out a new one. So no sprays were recorded for … --- ## [Broken Sofi stick](https://treehouse.sofi.health/t/broken-sofi-stick/10437)
**Author:** [@JenniB](https://treehouse.sofi.health/u/JenniB)\ **Replies:** 0\ **Last updated:** [18 January 2024 05:08 UTC](https://treehouse.sofi.health/t/broken-sofi-stick/10437 "2024-01-18T05:08:28Z")
I was hoping my new stick would arrive before I started my 2nd pod, but having to continue with no log of my sprays (my Sofi stick arrived malfunctioning :face\_with\_peeking\_eye: it links to the app but doesn’t count down… --- ## [Noob question! Lol - new pod ettiquette?](https://treehouse.sofi.health/t/noob-question-lol-new-pod-ettiquette/10410)
**Author:** [@JenniB](https://treehouse.sofi.health/u/JenniB)\ **Replies:** 6\ **Last updated:** [8 January 2024 17:55 UTC](https://treehouse.sofi.health/t/noob-question-lol-new-pod-ettiquette/10410 "2024-01-08T17:55:59Z")
Hey guys, i just got my pod and took my first 3 sprays… but it doesn’t seem to have registered on the app?! Did i do it all too quickly? I mean, have you found the app needs X no. Mins to warm up, pair woth the pod etc.… --- ## [Error with health sync to Withings](https://treehouse.sofi.health/t/error-with-health-sync-to-withings/10361)
**Author:** [@Tenebreze](https://treehouse.sofi.health/u/Tenebreze)\ **Replies:** 1\ **Last updated:** [11 December 2023 05:05 UTC](https://treehouse.sofi.health/t/error-with-health-sync-to-withings/10361 "2023-12-11T05:05:06Z")
Is anyone else getting an error when trying to sync to wearables? I get this error when trying to sync to Withings: {“errors”:\[ {“message”: "redirect\_uri \_mismatch: The redirect URI provided is missing or does not match… --- ## [Do i need a pod for the fragrances](https://treehouse.sofi.health/t/do-i-need-a-pod-for-the-fragrances/10266)
**Author:** [@ourbecksuk](https://treehouse.sofi.health/u/ourbecksuk)\ **Replies:** 5\ **Last updated:** [26 October 2023 06:42 UTC](https://treehouse.sofi.health/t/do-i-need-a-pod-for-the-fragrances/10266 "2023-10-26T06:42:38Z")
Hi, I received my fragrances today but with no pod to insert them into, is this right? No instructions either so not sure what to do, thanks --- ## [App not recording my usage](https://treehouse.sofi.health/t/app-not-recording-my-usage/10204)
**Author:** [@Nahal](https://treehouse.sofi.health/u/Nahal)\ **Replies:** 8\ **Last updated:** [2 October 2023 10:55 UTC](https://treehouse.sofi.health/t/app-not-recording-my-usage/10204 "2023-10-02T10:55:28Z")
Hi, I’m on my 3rd capsule and have noticed that even though my pod is able to connect to the app it doesn’t record my usage. It shows it’s still full with 70 of 70 sprays. Any suggestions would be appreciated. Thanks. --- ## [Lost points](https://treehouse.sofi.health/t/lost-points/10144)
**Author:** [@Jaxx](https://treehouse.sofi.health/u/Jaxx)\ **Replies:** 5\ **Last updated:** [9 September 2023 00:16 UTC](https://treehouse.sofi.health/t/lost-points/10144 "2023-09-09T00:16:52Z")
Lost points- Since I had to delete and then re-download the app I have lost all my points from my journaling etc. please can someone advice me how I can get my points back as I spent months earning them :frowning: thank … --- ## [Need advice please](https://treehouse.sofi.health/t/need-advice-please/10131)
**Author:** [@Jaxx](https://treehouse.sofi.health/u/Jaxx)\ **Replies:** 3\ **Last updated:** [30 August 2023 22:59 UTC](https://treehouse.sofi.health/t/need-advice-please/10131 "2023-08-30T22:59:28Z")
Hi I am receiving a message saying please tap to confirm email address but no matter how many times I click on it nothing happens. Could somebody please advise me on what to do please? Thank you. --- ## [Refills and app surveys](https://treehouse.sofi.health/t/refills-and-app-surveys/10134)
**Author:** [@savanna](https://treehouse.sofi.health/u/savanna)\ **Replies:** 0\ **Last updated:** [30 August 2023 17:42 UTC](https://treehouse.sofi.health/t/refills-and-app-surveys/10134 "2023-08-30T17:42:36Z")
Hello! I got an email from sofi on June 30 saying my Passionflora refills were on the way, and I am so excited and grateful! I know the sofi team is very busy so I’ve waited a while before posting. It has been two month… --- ## [Sofi | refills are on the way!](https://treehouse.sofi.health/t/sofi-refills-are-on-the-way/9247)
**Author:** [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Replies:** 5\ **Last updated:** [7 August 2023 14:34 UTC](https://treehouse.sofi.health/t/sofi-refills-are-on-the-way/9247 "2023-08-07T14:34:35Z")
I received an email with this subject line Friday. It said the refill is valerian again. Is this right? --- ## [White screen. app crashing](https://treehouse.sofi.health/t/white-screen-app-crashing/9875)
**Author:** [@bobnot](https://treehouse.sofi.health/u/bobnot)\ **Replies:** 11\ **Last updated:** [6 August 2023 12:57 UTC](https://treehouse.sofi.health/t/white-screen-app-crashing/9875 "2023-08-06T12:57:45Z")
Hi, I was really enjoying the app finding it really useful and had just received my pebble. Soon after that the aoo stopped functiong :frowning: The app starts to load and i get the Welcome to sofi splash screen the… --- ## [Hey Quick question](https://treehouse.sofi.health/t/hey-quick-question/9941)
**Author:** [@JGee](https://treehouse.sofi.health/u/JGee)\ **Replies:** 1\ **Last updated:** [28 July 2023 07:19 UTC](https://treehouse.sofi.health/t/hey-quick-question/9941 "2023-07-28T07:19:46Z")
Has anyone else’s sofi product not been recording sprays like at all, even with the sofi app open and connected to the product ? --- ## [Error regarding capsule](https://treehouse.sofi.health/t/error-regarding-capsule/9805)
**Author:** [@macky.lisa](https://treehouse.sofi.health/u/macky.lisa)\ **Replies:** 18\ **Last updated:** [22 July 2023 20:21 UTC](https://treehouse.sofi.health/t/error-regarding-capsule/9805 "2023-07-22T20:21:45Z")
I keep receiving an error when i go on to my soft app, its only started today. it has recognised my first three sprays… please advise --- ## [Rfid not recognised](https://treehouse.sofi.health/t/rfid-not-recognised/9809)
**Author:** [@ourbecksuk](https://treehouse.sofi.health/u/ourbecksuk)\ **Replies:** 2\ **Last updated:** [20 July 2023 06:57 UTC](https://treehouse.sofi.health/t/rfid-not-recognised/9809 "2023-07-20T06:57:34Z")
Hi i am not able to connect to my pod this evening. It seems to be an RFID error. See screenshot attachef --- ## [Cartridge not recording # of sprays](https://treehouse.sofi.health/t/cartridge-not-recording-of-sprays/9660)
**Author:** [@ItsMeZed](https://treehouse.sofi.health/u/ItsMeZed)\ **Replies:** 5\ **Last updated:** [16 July 2023 13:44 UTC](https://treehouse.sofi.health/t/cartridge-not-recording-of-sprays/9660 "2023-07-16T13:44:19Z")
Hello all! :grin: I ran into a problem with one of my cartridges (specifically the second one) today. Yesterday was my first time using it, and it worked fine, correctly recording the number of sprays used. Today in t… --- ## [New pod not matching with app](https://treehouse.sofi.health/t/new-pod-not-matching-with-app/9659)
**Author:** [@Looc](https://treehouse.sofi.health/u/Looc)\ **Replies:** 4\ **Last updated:** [14 July 2023 08:58 UTC](https://treehouse.sofi.health/t/new-pod-not-matching-with-app/9659 "2023-07-14T08:58:53Z")
I’ve received my new passiflora pods today. However the app is picking up a different one to what’s installed. On the actual pod it says no.2 but on the app it says no.3? Just wondering if this is anything to be concern… --- ## [Spray not working on SoFi stick](https://treehouse.sofi.health/t/spray-not-working-on-sofi-stick/9608)
**Author:** [@Nahal](https://treehouse.sofi.health/u/Nahal)\ **Replies:** 3\ **Last updated:** [14 July 2023 07:27 UTC](https://treehouse.sofi.health/t/spray-not-working-on-sofi-stick/9608 "2023-07-14T07:27:48Z")
Hello, Not sure if I’m in the right place or not. I have 40 of 70 sprays remaining in my first pod, but the spray mechanism has stopped working. I can spray it but nothing comes out, I’ve tried taking the pod out and … --- ## [Is the Sofi app down?](https://treehouse.sofi.health/t/is-the-sofi-app-down/8148)
**Author:** [@Calluna](https://treehouse.sofi.health/u/Calluna)\ **Replies:** 26\ **Last updated:** [13 July 2023 15:11 UTC](https://treehouse.sofi.health/t/is-the-sofi-app-down/8148 "2023-07-13T15:11:10Z")
I did my spray and journal last night no problem, but this morning the Sofi app doesn’t want to load. I get the first screen with Sofi on, but then it just loads a plain white screen. Tried restarting my phone but that h… --- ## [Turning the pod on?](https://treehouse.sofi.health/t/turning-the-pod-on/9361)
**Author:** [@andysmith617](https://treehouse.sofi.health/u/andysmith617)\ **Replies:** 2\ **Last updated:** [6 July 2023 17:18 UTC](https://treehouse.sofi.health/t/turning-the-pod-on/9361 "2023-07-06T17:18:20Z")
Hi, I have been using the sofi stick for a wee while now and on my first spray bottle still. Now my questions/ issues are: Ive loaded the app and synced to the stick. The spray is registered. Ive even got the counter … --- ## [Spray is not consistent](https://treehouse.sofi.health/t/spray-is-not-consistent/8883)
**Author:** [@icebabes](https://treehouse.sofi.health/u/icebabes)\ **Replies:** 5\ **Last updated:** [30 June 2023 17:01 UTC](https://treehouse.sofi.health/t/spray-is-not-consistent/8883 "2023-06-30T17:01:20Z")
Is anyone else having trouble with the spray? It works great on the first spray then the 2nd and 3rd hardly anything comes out --- ## [My pod smells good](https://treehouse.sofi.health/t/my-pod-smells-good/9091)
**Author:** [@Melissa3501](https://treehouse.sofi.health/u/Melissa3501)\ **Replies:** 1\ **Last updated:** [30 June 2023 08:56 UTC](https://treehouse.sofi.health/t/my-pod-smells-good/9091 "2023-06-30T08:56:24Z")
My pop sometimes doesn’t let me connect. --- ## [One of the sprays is not working properly](https://treehouse.sofi.health/t/one-of-the-sprays-is-not-working-properly/9123)
**Author:** [@icebabes](https://treehouse.sofi.health/u/icebabes)\ **Replies:** 0\ **Last updated:** [29 June 2023 09:52 UTC](https://treehouse.sofi.health/t/one-of-the-sprays-is-not-working-properly/9123 "2023-06-29T09:52:31Z")
I’ve had to change the spray that I was using as it worked fine after 1 spray but now hardly anything comes out. I’ve taken the top of the spray off and re attached but still the same problem. I can see that the bottle i… --- ## [Pebble picture in hand](https://treehouse.sofi.health/t/pebble-picture-in-hand/8940)
**Author:** [@Anthony08](https://treehouse.sofi.health/u/Anthony08)\ **Replies:** 0\ **Last updated:** [26 June 2023 22:27 UTC](https://treehouse.sofi.health/t/pebble-picture-in-hand/8940 "2023-06-26T22:27:23Z")
--- ## [The pod doesn't always register sprays](https://treehouse.sofi.health/t/the-pod-doesnt-always-register-sprays/8743)
**Author:** [@wright.jaime](https://treehouse.sofi.health/u/wright.jaime)\ **Replies:** 2\ **Last updated:** [26 June 2023 13:15 UTC](https://treehouse.sofi.health/t/the-pod-doesnt-always-register-sprays/8743 "2023-06-26T13:15:41Z")
Unfortunately the clever Pod doesn’t always register the sprays. I did 6 last night and it says none. The pod wasn’t a long way from the phone and Bluetooth was on. Unfortunately this means the data collected isn’t accur… --- ## [Wrong First Focus Number](https://treehouse.sofi.health/t/wrong-first-focus-number/8617)
**Author:** [@JGO](https://treehouse.sofi.health/u/JGO)\ **Replies:** 1\ **Last updated:** [23 June 2023 09:14 UTC](https://treehouse.sofi.health/t/wrong-first-focus-number/8617 "2023-06-23T09:14:40Z")
I woke up and placed the Focus n.02 cartridge in the pod as per the instructions stating I should start there. The pod would not pair with the scent cartridge inside and all the spraying I did went unrecorded by the app,… --- ## [Bubbles gridlock!!](https://treehouse.sofi.health/t/bubbles-gridlock/8598)
**Author:** [@Fatbird52](https://treehouse.sofi.health/u/Fatbird52)\ **Replies:** 1\ **Last updated:** [21 June 2023 14:38 UTC](https://treehouse.sofi.health/t/bubbles-gridlock/8598 "2023-06-21T14:38:18Z")
Continuing the discussion from Bug reporting - app & website: The ap keeps throwing me out at bubbles stage it did ask to clear cache which i did but wont let me pass bubbles and complete journal today [Next page](https://treehouse.sofi.health/c/from-software-bugs-to-spirit-bugs/7.md?page=1)