# Fixing bugs: in spirit and in software **URL:** https://treehouse.sofi.health/c/from-software-bugs-to-spirit-bugs/7.md?page=1 [Latest](https://treehouse.sofi.health/latest.md) · [Categories](https://treehouse.sofi.health/categories.md) · [Tags](https://treehouse.sofi.health/tags.md) **Page:** 2 --- ## [Problems recording sprays](https://treehouse.sofi.health/t/problems-recording-sprays/8476)
**Author:** [@m.maguinness83](https://treehouse.sofi.health/u/m.maguinness83)\ **Replies:** 2\ **Last updated:** [21 June 2023 08:58 UTC](https://treehouse.sofi.health/t/problems-recording-sprays/8476 "2023-06-21T08:58:48Z")
Hi everyone Just wondering… Has anyone else noticed that their sprays arent recorded onless theyre logged into the Sofi app while spraying? Is this how its meant to be? If im in the app when i use the spray i can see … --- ## [June 20th Sofi App update](https://treehouse.sofi.health/t/june-20th-sofi-app-update/8504)
**Author:** [@PocketminxUK](https://treehouse.sofi.health/u/PocketminxUK)\ **Replies:** 1\ **Last updated:** [20 June 2023 09:39 UTC](https://treehouse.sofi.health/t/june-20th-sofi-app-update/8504 "2023-06-20T09:39:32Z")
Good Morning Everyone Journalling took a while to load earlier, im using Android data only, main app (not treehouse) has an update so please remember to upgrade asap Have a great day :sunflower: --- ## [I havent got my pioneer pack yet](https://treehouse.sofi.health/t/i-havent-got-my-pioneer-pack-yet/8079)
**Author:** [@Ruby.jheeta](https://treehouse.sofi.health/u/Ruby.jheeta)\ **Replies:** 9\ **Last updated:** [20 June 2023 07:37 UTC](https://treehouse.sofi.health/t/i-havent-got-my-pioneer-pack-yet/8079 "2023-06-20T07:37:05Z")
Hi there i dont have my pioneer pack yet whp do i contact --- ## [The App was update](https://treehouse.sofi.health/t/the-app-was-update/8500)
**Author:** [@rosefernandez5](https://treehouse.sofi.health/u/rosefernandez5)\ **Replies:** 1\ **Last updated:** [20 June 2023 07:31 UTC](https://treehouse.sofi.health/t/the-app-was-update/8500 "2023-06-20T07:31:22Z")
Yes, the sofi pod was charged. I updated the app and now it lets me journal. It also states that I have 0 of 70 sprays. Will the app tell me when to insert the new capsule? Thank you. --- ## [My app hasn't logged my journel for last night](https://treehouse.sofi.health/t/my-app-hasnt-logged-my-journel-for-last-night/8497)
**Author:** [@Cjopson](https://treehouse.sofi.health/u/Cjopson)\ **Replies:** 4\ **Last updated:** [20 June 2023 00:02 UTC](https://treehouse.sofi.health/t/my-app-hasnt-logged-my-journel-for-last-night/8497 "2023-06-20T00:02:00Z")
My sofi app is not logging how many hours I’ve slept also do i journal in the morning or the evening. --- ## [App not connecting to the capsule](https://treehouse.sofi.health/t/app-not-connecting-to-the-capsule/8467)
**Author:** [@rosefernandez5](https://treehouse.sofi.health/u/rosefernandez5)\ **Replies:** 2\ **Last updated:** [19 June 2023 10:41 UTC](https://treehouse.sofi.health/t/app-not-connecting-to-the-capsule/8467 "2023-06-19T10:41:24Z")
What to do next… I am done with the 1st capsule but the app is not responding. Not connecting. It can’t read/find the capsule so I took it out and put back in twice. Now it says please insert the capsule. The capsule is… --- ## [Differing Spray Counts](https://treehouse.sofi.health/t/differing-spray-counts/8442)
**Author:** [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Replies:** 1\ **Last updated:** [19 June 2023 09:25 UTC](https://treehouse.sofi.health/t/differing-spray-counts/8442 "2023-06-19T09:25:48Z")
I got a new phone this week so I was able to put the app on it. However, I noticed that the spray count differs between devices. Phone Tablet --- ## [App not tracking sprays](https://treehouse.sofi.health/t/app-not-tracking-sprays/7906)
**Author:** [@Hezzy11](https://treehouse.sofi.health/u/Hezzy11)\ **Replies:** 16\ **Last updated:** [1 June 2023 19:00 UTC](https://treehouse.sofi.health/t/app-not-tracking-sprays/7906 "2023-06-01T19:00:22Z")
Got the sofi pack through and am trying to use it. The spray is working but not showing up in the app. I have tried restarting the app and holding the pod down for a few seconds. It is the same with all 3 flavours. Is th… --- ## [Pod not tracking](https://treehouse.sofi.health/t/pod-not-tracking/7851)
**Author:** [@ailsa](https://treehouse.sofi.health/u/ailsa)\ **Replies:** 5\ **Last updated:** [26 May 2023 18:32 UTC](https://treehouse.sofi.health/t/pod-not-tracking/7851 "2023-05-26T18:32:27Z")
Getting quite frustrated by my pod tracking sprays wrong and feeling a little stuck. The app has erased sprays I’ve done making it look like I’ve had days of not using it, and then when I do spray it’ll track from times … --- ## [Ashwagandha pod](https://treehouse.sofi.health/t/ashwagandha-pod/7777)
**Author:** [@Megamum](https://treehouse.sofi.health/u/Megamum)\ **Replies:** 3\ **Last updated:** [24 May 2023 08:40 UTC](https://treehouse.sofi.health/t/ashwagandha-pod/7777 "2023-05-24T08:40:28Z")
I’m using the spray every day as instructed but the sprays are not registering correctly on the app. --- ## [10 day journal completed, home address added... no completion on the timeline](https://treehouse.sofi.health/t/10-day-journal-completed-home-address-added-no-completion-on-the-timeline/7641)
**Author:** [@DNXI](https://treehouse.sofi.health/u/DNXI)\ **Replies:** 6\ **Last updated:** [19 May 2023 08:12 UTC](https://treehouse.sofi.health/t/10-day-journal-completed-home-address-added-no-completion-on-the-timeline/7641 "2023-05-19T08:12:40Z")
So, I’ve journalled now for 10 days. Got the little pink daisy thing to prove it. Added my home address in the “personal settings” section, even set up 2 additional addresses (obvs not gonna screenshot those). Still, my … --- ## [Red light on pod not going out](https://treehouse.sofi.health/t/red-light-on-pod-not-going-out/7696)
**Author:** [@ourbecksuk](https://treehouse.sofi.health/u/ourbecksuk)\ **Replies:** 6\ **Last updated:** [17 May 2023 19:20 UTC](https://treehouse.sofi.health/t/red-light-on-pod-not-going-out/7696 "2023-05-17T19:20:02Z")
Hey, hi I have been trying to charge my pod for a few days now, i plug it in, the red light comes on, but never goes out. I have had it charging for 2 to 3 hours previously and about 4 to 5 today and still the red ligh… --- ## [Lovely meeting with Alex](https://treehouse.sofi.health/t/lovely-meeting-with-alex/7540)
**Author:** [@Meg](https://treehouse.sofi.health/u/Meg)\ **Replies:** 13\ **Last updated:** [17 May 2023 16:24 UTC](https://treehouse.sofi.health/t/lovely-meeting-with-alex/7540 "2023-05-17T16:24:16Z")
Many thanks to Alex for meeting with me to solve the problem of posting my journals. So good to put a face to a name. Thanks Megx --- ## [I've been booted from the app, I updated it and now had to start a fresh one.. Will this affect my journey with Sofi](https://treehouse.sofi.health/t/ive-been-booted-from-the-app-i-updated-it-and-now-had-to-start-a-fresh-one-will-this-affect-my-journey-with-sofi/7435)
**Author:** [@sabtheseeker](https://treehouse.sofi.health/u/sabtheseeker)\ **Replies:** 18\ **Last updated:** [14 May 2023 00:19 UTC](https://treehouse.sofi.health/t/ive-been-booted-from-the-app-i-updated-it-and-now-had-to-start-a-fresh-one-will-this-affect-my-journey-with-sofi/7435 "2023-05-14T00:19:07Z")
What happened?.. I’ve had to start all over again. I think it’s due to the update on my app. It just booted me off the app and asked me to log in again, I’ve tried but it says my credentials are not valid.?? So confused… --- ## [No seeds for morning Journal?](https://treehouse.sofi.health/t/no-seeds-for-morning-journal/7599)
**Author:** [@Calluna](https://treehouse.sofi.health/u/Calluna)\ **Replies:** 2\ **Last updated:** [13 May 2023 10:12 UTC](https://treehouse.sofi.health/t/no-seeds-for-morning-journal/7599 "2023-05-13T10:12:07Z")
I’m sorry, this is probably a silly question. Is the morning journal supposed to be giving seeds as a reward or is it only the evening journal now? I didn’t get any this morning, which is okay but I wasn’t certain if tha… --- ## [New app v buggy](https://treehouse.sofi.health/t/new-app-v-buggy/7518)
**Author:** [@paul.ashton22](https://treehouse.sofi.health/u/paul.ashton22)\ **Replies:** 6\ **Last updated:** [12 May 2023 09:35 UTC](https://treehouse.sofi.health/t/new-app-v-buggy/7518 "2023-05-12T09:35:43Z")
I am finding the new app extremely unresponsive and after completing the journal it takes me back to the bubbles. I am also constantly getting emails asking me to confirm my email address. Is any one else having the sa… --- ## [S3 journalling , sleep slider](https://treehouse.sofi.health/t/s3-journalling-sleep-slider/7590)
**Author:** [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Replies:** 2\ **Last updated:** [12 May 2023 09:22 UTC](https://treehouse.sofi.health/t/s3-journalling-sleep-slider/7590 "2023-05-12T09:22:15Z")
Went to do my journalling this morning , it did the bubbles and sliders except the hours slept slider, only thing different is having the new stick and pod , anyone else had this issue ? Tagging @Kirill and @alexwalkerjo… --- ## [Mark all threads as read](https://treehouse.sofi.health/t/mark-all-threads-as-read/7475)
**Author:** [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Replies:** 5\ **Last updated:** [9 May 2023 11:00 UTC](https://treehouse.sofi.health/t/mark-all-threads-as-read/7475 "2023-05-09T11:00:03Z")
Is there a way to mark all threads as read, all at once? There’s quite a bit I’ve missed with the move and don’t want to have to go through them all individually to clear them. --- ## [The long and winding path](https://treehouse.sofi.health/t/the-long-and-winding-path/7474)
**Author:** [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Replies:** 1\ **Last updated:** [5 May 2023 07:15 UTC](https://treehouse.sofi.health/t/the-long-and-winding-path/7474 "2023-05-05T07:15:53Z")
I thought the top of the path was the current step but it turns out that it’s the bottom. It was quite a long scroll to get there! Is it possible to change this so that whenever you click the compass it’s at your curren… --- ## [Booted and new password](https://treehouse.sofi.health/t/booted-and-new-password/7460)
**Author:** [@porshaspettles](https://treehouse.sofi.health/u/porshaspettles)\ **Replies:** 1\ **Last updated:** [4 May 2023 09:50 UTC](https://treehouse.sofi.health/t/booted-and-new-password/7460 "2023-05-04T09:50:32Z")
I also got booted, I hope I’ve not lost all my days Xx --- ## [Unable to journal after update](https://treehouse.sofi.health/t/unable-to-journal-after-update/7451)
**Author:** [@verouskaferrario](https://treehouse.sofi.health/u/verouskaferrario)\ **Replies:** 10\ **Last updated:** [3 May 2023 23:31 UTC](https://treehouse.sofi.health/t/unable-to-journal-after-update/7451 "2023-05-03T23:31:27Z")
Hi, I’ve finished all my pods and the valerian refills several weeks ago. I kept journalling but I’m unable to after the update. It just says I need to insert a pod to journal (please see the screenshot). Any advice? Th… --- ## [Home page crashes](https://treehouse.sofi.health/t/home-page-crashes/7437)
**Author:** [@Megamum](https://treehouse.sofi.health/u/Megamum)\ **Replies:** 8\ **Last updated:** [2 May 2023 17:30 UTC](https://treehouse.sofi.health/t/home-page-crashes/7437 "2023-05-02T17:30:13Z")
Can’t journal as the page goes blank. I’m using a Samsung galaxy note 20. --- ## [App issue asking to change settingd](https://treehouse.sofi.health/t/app-issue-asking-to-change-settingd/6499)
**Author:** [@Ks02guy1](https://treehouse.sofi.health/u/Ks02guy1)\ **Replies:** 7\ **Last updated:** [17 February 2023 12:41 UTC](https://treehouse.sofi.health/t/app-issue-asking-to-change-settingd/6499 "2023-02-17T12:41:34Z")
My app now keeps coming up with an error saying I need to go into settings to pair my pod to my phone. However, I have not received my pod. How do I fix this please? --- ## [Filling in app when pod is completed](https://treehouse.sofi.health/t/filling-in-app-when-pod-is-completed/5603)
**Author:** [@teresa10823](https://treehouse.sofi.health/u/teresa10823)\ **Replies:** 2\ **Last updated:** [25 October 2022 13:44 UTC](https://treehouse.sofi.health/t/filling-in-app-when-pod-is-completed/5603 "2022-10-25T13:44:50Z")
I finished my last pod about 2 weeks ago. However the daily journal keeps asking me how i like the taste. Surely it must realise that the pod is finished by now? --- ## [Bubbles are a no show](https://treehouse.sofi.health/t/bubbles-are-a-no-show/4266)
**Author:** [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Replies:** 1\ **Last updated:** [27 September 2022 07:28 UTC](https://treehouse.sofi.health/t/bubbles-are-a-no-show/4266 "2022-09-27T07:28:49Z")
Maybe it’s the tablet but in the latest update the bubbles aren’t showing up. This has been the case for the past 2 days. --- ## [App update (v2.3.0)](https://treehouse.sofi.health/t/app-update-v2-3-0/3899)
**Author:** [@Kirill](https://treehouse.sofi.health/u/Kirill)\ **Replies:** 5\ **Last updated:** [16 August 2022 22:07 UTC](https://treehouse.sofi.health/t/app-update-v2-3-0/3899 "2022-08-16T22:07:24Z")
Hi everyone. The new app version is here (should be in the AppStore/GooglePlay when you read this)! We mainly focused on fixing bugs that you’ve been reporting lately - thanks again for being so patient and understanding… --- ## [Stop Asking about the Flavors?](https://treehouse.sofi.health/t/stop-asking-about-the-flavors/3638)
**Author:** [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Replies:** 2\ **Last updated:** [24 June 2022 00:53 UTC](https://treehouse.sofi.health/t/stop-asking-about-the-flavors/3638 "2022-06-24T00:53:30Z")
Not sure where to ask this. Is there a way to stop the questions about the flavor of the formulation? I had to stop a while ago because the mint aggravated my reflux but it still asks me what I think of it every week. --- ## [Dashboard trouble](https://treehouse.sofi.health/t/dashboard-trouble/3299)
**Author:** [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)\ **Replies:** 13\ **Last updated:** [20 May 2022 10:50 UTC](https://treehouse.sofi.health/t/dashboard-trouble/3299 "2022-05-20T10:50:31Z")
Is it me or does anyone else can’t load dashboard? --- ## [Hold to slide up](https://treehouse.sofi.health/t/hold-to-slide-up/3059)
**Author:** [@malone.shelley](https://treehouse.sofi.health/u/malone.shelley)\ **Replies:** 8\ **Last updated:** [20 April 2022 07:51 UTC](https://treehouse.sofi.health/t/hold-to-slide-up/3059 "2022-04-20T07:51:46Z")
Is anybody else struggling with this hold and slide up journal. I hold i slide up then it just stays on that page nothing happens so unable to do my journal today --- ## [Sofi stick not working anymore](https://treehouse.sofi.health/t/sofi-stick-not-working-anymore/2821)
**Author:** [@OberonMoon](https://treehouse.sofi.health/u/OberonMoon)\ **Replies:** 2\ **Last updated:** [4 April 2022 09:50 UTC](https://treehouse.sofi.health/t/sofi-stick-not-working-anymore/2821 "2022-04-04T09:50:07Z")
I know I had to stop the valerian sprays but the stick no longer lights up is there any reason for this? Or anyway I can fix it? [Previous page](https://treehouse.sofi.health/c/from-software-bugs-to-spirit-bugs/7.md) [Next page](https://treehouse.sofi.health/c/from-software-bugs-to-spirit-bugs/7.md?page=2)