# App crashed unable to open **URL:** \ **Category:** Fixing bugs: in spirit and in software\ **Created:** [16 March 2022 16:39 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394 "2022-03-16T16:39:40Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![kaneary](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaneary/32/158_2.png) [@kaneary](https://treehouse.sofi.health/u/kaneary)\ **Post date:** [16 March 2022 16:39 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/1 "2022-03-16T16:39:40Z")
I received this message when I opened to journal this morning. Still am unable to open so am reporting here. I checked my stats online and I’m down to 30% - notation says “more consistent journaling will raise this” however I journal consistently every day so I don’t understand why - perhaps the app hasn’t been recording properly? Here is a screenshot of the error message I receive upon opening. I did already share via Apple share. Please advise @Kaveh . Thank you! ![image](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/1X/3b054e887d904a217ab3b7f69af3373a7aa282a2.jpeg) ---
**Author:** ![pira](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/pira/32/493_2.png) [@pira](https://treehouse.sofi.health/u/pira)\ **Post date:** [16 March 2022 17:22 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/2 "2022-03-16T17:22:27Z")
@kaneary, touch on Share, takes you to a setting to enter your email address. That will resolve the issue, as I had. Try and let us know. Cheers ☺ ---
**Author:** ![sonja.ekkers.77](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sonja.ekkers.77/32/1759_2.png) [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)\ **Post date:** [16 March 2022 19:27 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/3 "2022-03-16T19:27:07Z")
Mine is crashing too been messaging with @Kaveh to get us all sorted 😌 ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [16 March 2022 19:31 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/4 "2022-03-16T19:31:53Z")
We had a frisky all update this afternoon @kaneary … just posted what it did to my app here … but on iOS it fixed itself … have a look: > [@Help! App not working!](https://treehouse.sofi.health/t/help-app-not-working/2398/7): > > Thx so much guys we had an app update push which was a little bit more frisky than usual today … so my app started flicking like crazy … I didn’t have to install / reinstall … the team @filipe pray reinstated the app super fast so I went from a flicking screen to being back up and running … but no reinstall required for me … When sofi app went frisky: And once again sofi service is resumed: Let me know whether you are on android or iOS … hopefully should be sorting itself out shortly … you may have to clear cache on android devices … adding @alexwalkerjones and @Kirill here for support. 🙏 ---
**Author:** ![BrandNewMe](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/brandnewme/32/1317_2.png) [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Post date:** [16 March 2022 20:14 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/5 "2022-03-16T20:14:41Z")
@Kaveh Was it an over the air update? There were no updates in the Google Play Store. ---
**Author:** ![jacquelinecannon1](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/jacquelinecannon1/32/729_2.png) [@jacquelinecannon1](https://treehouse.sofi.health/u/jacquelinecannon1)\ **Post date:** [16 March 2022 22:11 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/6 "2022-03-16T22:11:49Z")
Mines back up and running about 5 min ago xx ---
**Author:** ![jacquelinecannon1](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/jacquelinecannon1/32/729_2.png) [@jacquelinecannon1](https://treehouse.sofi.health/u/jacquelinecannon1)\ **Post date:** [16 March 2022 22:13 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/7 "2022-03-16T22:13:07Z")
Mines all up and running again on android samsung phone and tablet just in time fpr sprays weeeee!😃 ---
**Author:** ![jacquelinecannon1](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/jacquelinecannon1/32/729_2.png) [@jacquelinecannon1](https://treehouse.sofi.health/u/jacquelinecannon1)\ **Post date:** [16 March 2022 22:15 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/8 "2022-03-16T22:15:23Z")
Yes my scores are all low too but i know jand you know we are journalling journalling every day and thats cool xx ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [16 March 2022 22:21 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/9 "2022-03-16T22:21:50Z")
So pleased app is back up for our lovely android users … it was an over the app automated upgrade which is how we push all of our continuous fixes and updates @BrandNewMe … but this one was a little too spicy and decided to take joy ride on different smartphones! @jacquelinecannon1 is it your sofi score that is low though you are spraying and joirnalling consistently? Adding at @rafaelgoncalves into this chat so perhaps we can look into your data and see if we can uncover what may be happening @jacquelinecannon1 xx 🙏 ---
**Author:** ![jacquelinecannon1](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/jacquelinecannon1/32/729_2.png) [@jacquelinecannon1](https://treehouse.sofi.health/u/jacquelinecannon1)\ **Post date:** [16 March 2022 22:34 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/10 "2022-03-16T22:34:34Z")
Sounds good, and i hope the joy ride was fun😂 I was at at 28 then shot up to 62 but told more consistant journalling will increase my score hehehe,if i journal any more i wont get to work on time hehee! Its all good,im confident im on every day and how i feel is increasing happy moods every day,so win win! I sent you a message @Kaveh regarding pod n stick. Btw,🍁 Well done Sofi Pioneers and Sofi ,incredible work 🌿 ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [16 March 2022 22:40 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/11 "2022-03-16T22:40:18Z")
62 well that’s almost a first in the U.K. … well still some way to go … going to see what my score is … ![image](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/1X/01f58d1bb885f500d4816f35d5bfb9254a81a812.jpeg) Oh no! Well I have my work cut out to be a better more consistent Pioneer!! xx 🙏 ---
**Author:** ![BrandNewMe](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/brandnewme/32/1317_2.png) [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Post date:** [16 March 2022 22:53 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/12 "2022-03-16T22:53:17Z")
The app is still crashing for me @Kaveh ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [16 March 2022 22:55 UTC](https://treehouse.sofi.health/t/app-crashed-unable-to-open/2394/13 "2022-03-16T22:55:38Z")
Did you clear your cache when you reinstalled the app? I heard someone suggested that was necessary with some androids. Adding @alexwalkerjones and @filipe in case we need to provide more support to get your sofi stick back up. Let me know whats happening and maybe do a screen record and share it here xx 🙏