# App is down tonight **URL:** \ **Category:** Fixing bugs: in spirit and in software\ **Created:** [16 March 2022 19:48 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403 "2022-03-16T19:48:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dannytobin68](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/dannytobin68/32/150_2.png) [@dannytobin68](https://treehouse.sofi.health/u/dannytobin68)\ **Post date:** [16 March 2022 19:48 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/1 "2022-03-16T19:48:26Z")
Tried to get in the app not responding at the moment so will just go ahead and take my sprays as usual. πŸ‘ ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [16 March 2022 22:44 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/2 "2022-03-16T22:44:55Z")
Both iOS and Android should be up now @dannytobin68 … let me know πŸ™ ---
**Author:** ![dannytobin68](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/dannytobin68/32/150_2.png) [@dannytobin68](https://treehouse.sofi.health/u/dannytobin68)\ **Post date:** [17 March 2022 06:30 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/3 "2022-03-17T06:30:43Z")
Yes it’s working fine now , unfortunately I fell asleep and only managed my first 3 sprays last night so good and bad. πŸ˜ŠπŸ‘ ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [17 March 2022 10:11 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/4 "2022-03-17T10:11:37Z")
Hope you slept well still though! πŸ˜ƒ ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [17 March 2022 16:22 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/5 "2022-03-17T16:22:51Z")
I think I read that a Pioneer using android had some luck reinstating the sofi app after the down time we had by clearing their cache … any idea how to do that as I think that @paul.ashton22 is having that issue right now … appreciate any help from Pioneers on this πŸ™ ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [17 March 2022 16:41 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/6 "2022-03-17T16:41:00Z")
Hola! Yes if any pioneer is on Android if they go onto Settings \> apps \> SoFi app \> storage and cache \> clear cache I managed to able to do both my sprays last night and have the app record them too πŸ™‚ ---
**Author:** ![dannytobin68](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/dannytobin68/32/150_2.png) [@dannytobin68](https://treehouse.sofi.health/u/dannytobin68)\ **Post date:** [17 March 2022 18:30 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/7 "2022-03-17T18:30:05Z")
Will have to give this a try cheers Aaron. πŸ‘ ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [17 March 2022 18:40 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/8 "2022-03-17T18:40:07Z")
This is awesome @Aaron ! Thank you πŸ™ … @paul.ashton22 have you had a chance to try this yet? Love to know if this solves it for you as well. @alexwalkerjones I think we may want to consider adding this into the survival guide for android users when reinstalling the app … When reinstalling the app - or if stuck - for any pioneer on an Android if they go onto Settings \> apps \> sofi app \> storage and cache \> clear cache That could solve an issue. @Aaron which sequence did you do this … 1. Uninstall 2. Clear Cache 3. Reinstall Or something else? Much appreciate it! Also adding @Kirill in this as well in case other Pioneers could benefit form this. πŸ™ ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [17 March 2022 18:40 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/9 "2022-03-17T18:40:36Z")
Love to hear if this work for you @dannytobin68 … ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [17 March 2022 18:56 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/10 "2022-03-17T18:56:52Z")
Originally I uninstalled it and reinstalled it worked for a few minutes before crashing again, so then I went to clear the cache then from then I was able to do everything I needed too So potentially pioneers could try Just clearing the cache first before trying to uninstall then reinstall. It should clear the storage for it by uninstalling and reinstalling anyway but clearing the cache seemed to have worked somehow for me either way πŸ˜ƒ ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [17 March 2022 18:58 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/11 "2022-03-17T18:58:50Z")
Could it be perhaps something in the new update took up to much storage when it updated causing this ? @Kirill ---
**Author:** ![dannytobin68](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/dannytobin68/32/150_2.png) [@dannytobin68](https://treehouse.sofi.health/u/dannytobin68)\ **Post date:** [17 March 2022 20:13 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/12 "2022-03-17T20:13:53Z")
Yes its done the trick , happy day’s 😊 ---
**Author:** ![dannytobin68](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/dannytobin68/32/150_2.png) [@dannytobin68](https://treehouse.sofi.health/u/dannytobin68)\ **Post date:** [17 March 2022 20:15 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/13 "2022-03-17T20:15:37Z")
It worked great shout Aaron πŸ‘ ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [17 March 2022 20:32 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/14 "2022-03-17T20:32:17Z")
Awesome, glad it worked πŸ™‚ ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [18 March 2022 09:05 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/15 "2022-03-18T09:05:48Z")
Really good to know and definitely adding this in as a suggestion to our survival guide! Thank you @AaronπŸ™ ✨ ---
**Author:** ![paul.ashton22](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paul.ashton22](https://treehouse.sofi.health/u/paul.ashton22)\ **Post date:** [23 March 2022 19:35 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/16 "2022-03-23T19:35:57Z")
I now have a new problem. My sofi stick has stopped working completely. My phone says it is not connected. I have tried to take the pod out and press the too down that is when i noticed the LED in the top of the stick does not light at all as it did when i first paired and after every spray. ---
**Author:** ![BrandNewMe](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/brandnewme/32/1317_2.png) [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Post date:** [23 March 2022 19:45 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/17 "2022-03-23T19:45:20Z")
Hi @paul.ashton22 have you changed the battery yet? ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [23 March 2022 19:47 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/18 "2022-03-23T19:47:26Z")
That’s sensible suggestion from @BrandNewMe as the sofi sticks ping for the app twice a second all the time right now so after 1.7m pings (10 days or sometimes less) they run flat. Adding @alexwalkerjones to help with battery types we get them from Amazon usually 5 for Β£3/4 or so… see if that helps πŸ™ ---
**Author:** ![paul.ashton22](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@paul.ashton22](https://treehouse.sofi.health/u/paul.ashton22)\ **Post date:** [23 March 2022 19:48 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/19 "2022-03-23T19:48:55Z")
I dont have one like that i am afraid and there was no spare in the box. ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [23 March 2022 19:52 UTC](https://treehouse.sofi.health/t/app-is-down-tonight/2403/20 "2022-03-23T19:52:52Z")
CR1632 3V Lithium Batteries are the ones you need I believe πŸ™‚ should be able to get some for a couple of quid on Amazon πŸ™‚ [Next page](https://treehouse.sofi.health/t/app-is-down-tonight/2403.md?page=2)