# App White screen

**URL:** <https://treehouse.sofi.health/t/app-white-screen/7454>\
**Category:** Uncategorized\
**Created:** [3 May 2023 07:57 UTC](https://treehouse.sofi.health/t/app-white-screen/7454 "2023-05-03T07:57:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kiraillona](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kiraillona/32/2400_2.png) [@kiraillona](https://treehouse.sofi.health/u/kiraillona)\
**Post date:** [3 May 2023 07:57 UTC](https://treehouse.sofi.health/t/app-white-screen/7454/1 "2023-05-03T07:57:00Z")

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Morning,

Went to log day 7 of my journal and the screen went white after selecting journal. Have closed the app/restarted and same thing. Have also turned phone on/off again.

Iphone 13 pro max, iOS 16.4.1(a)

(Have tried to add screen record but it says new users cannot add video attachments)

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [3 May 2023 08:20 UTC](https://treehouse.sofi.health/t/app-white-screen/7454/2 "2023-05-03T08:20:07Z")

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morning @kiraillona and thank so you much for your post! I’m tagging @Kirill here so he can assess any bugs you may be experiencing with the development team and work to get them solved!

If you have a chance to provide us with a screen recording of what exactly takes place within the app when you journal - that would be massively helpful too! Some of the bugs that pop up can often be device specific and as we support over 400+ models - narrowing down what’s going on is key 😊 🤞

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**Author:** ![kiraillona](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kiraillona/32/2400_2.png) [@kiraillona](https://treehouse.sofi.health/u/kiraillona)\
**Post date:** [3 May 2023 09:25 UTC](https://treehouse.sofi.health/t/app-white-screen/7454/3 "2023-05-03T09:25:09Z")

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Thanks, i’ve tried editing my post to add a screen record but it says as a new user i’m not allowed?

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [3 May 2023 10:19 UTC](https://treehouse.sofi.health/t/app-white-screen/7454/4 "2023-05-03T10:19:47Z")

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Hmm @kiraillona - I’ll look into changing this setting for the treehouse asap. In the meantime, please feel free to email it to alex@sofi.health and I’ll make sure it gets to the team working on fixing this. 🙏 Thank you kindly for your help!

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**Author:** ![kiraillona](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kiraillona/32/2400_2.png) [@kiraillona](https://treehouse.sofi.health/u/kiraillona)\
**Post date:** [3 May 2023 10:23 UTC](https://treehouse.sofi.health/t/app-white-screen/7454/5 "2023-05-03T10:23:58Z")

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It’s working again ☺