# Bug reporting - app & website
**URL:** https://treehouse.sofi.health/t/bug-reporting-app-website/57
**Category:** Fixing bugs: in spirit and in software
**Created:** [7 December 2021 13:15 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57 "2021-12-07T13:15:46Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Kirill](https://treehouse.sofi.health/u/Kirill)
#### Post date: [7 December 2021 13:15 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/1 "2021-12-07T13:15:46Z")
Hi all,
I’m Kirill, product owner of the sofi mobile app and I am very excited to meet you!
I’m glad to announce that we’ve recently released our app to Google Play and TestFlight (full iOS release planned for January) 🎉 And we can’t wait to hear what you think of our first iteration of the app.
App improvement is of course a continuous process, and one that will be based on your feedback. There will be many more features that we will release over the coming months and years. So when you see something is off (e.g. button seems to be partially out of the screen) or you have a suggestion for a feature - please let us know here! We’ll make sure to address every comment 🙂
**Bug reporting**
If you happen to find a bug in the app, or the website, it would be enormously helpful for us to know the following:
- Reproduction steps: In other words, what steps do we need to take to see the same thing happen?
- Screenshots: Any screenshots you can provide will really help tell the story.
- Videos: Sometimes it’s even better if you create a little video showing what’s happening.
- Phone make/model and software version: For app based bugs, this is probably the most important information for us. There are so many makes and models out there that it really helps narrow down the issue if we know which users are affected.
- Website bugs: If you could let us know which browser you are using (as well as the version), that again really helps us narrow down the problem.
Of course, if you need any help with the above, please do not hesitate to reach out and we’ll be more than happy to jump in and help out where we can!
Thank you all so much for reading this and I look forward to hearing from you all.
Kirill
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### Author:  [@Kirill](https://treehouse.sofi.health/u/Kirill)
#### Post date: [7 December 2021 13:31 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/2 "2021-12-07T13:31:27Z")
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### Author:  [@Kaveh](https://treehouse.sofi.health/u/Kaveh)
#### Post date: [7 December 2021 22:52 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/3 "2021-12-07T22:52:51Z")
Is there another app release happening soon I hear @Kirill ?
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### Author:  [@Kirill](https://treehouse.sofi.health/u/Kirill)
#### Post date: [10 December 2021 12:02 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/4 "2021-12-10T12:02:43Z")
@Kaveh yes, it happened yesterday for both iOS and Android!
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### Author:  [@vladpro](https://treehouse.sofi.health/u/vladpro)
#### Post date: [13 December 2021 17:12 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/5 "2021-12-13T17:12:56Z")
Hi there. I have an iPhone 7 Plus and latest iOS version. I tried to install your app using your link in the email. But the app just crashes - it tries to open TestFlight, but immediately crashes. I have the latest version of TestFlight installed too.
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### Author:  [@brkling](https://treehouse.sofi.health/u/brkling)
#### Post date: [13 December 2021 17:21 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/6 "2021-12-13T17:21:23Z")
Hi I could not complete registration in the iOS app on the latest version of iPhone SE. When I get to this screen I cannot continue
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### Author:  [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)
#### Post date: [13 December 2021 19:53 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/8 "2021-12-13T19:53:22Z")
Hi Brian,
Thanks for letting us know! It turns out the fonts on iPhone SE are bigger and therefore the “next” button doesn’t fit on the screen ☹
We’ll be releasing a patch later today! You won’t need to update anything, just close and open the app again in the evening.
Thanks and sorry for this bug,
Alex - your content and communications manager
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### Author:  [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)
#### Post date: [13 December 2021 19:58 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/9 "2021-12-13T19:58:03Z")
Hi Vladimir,
Thanks so much for reaching out!
For some reason, we were having trouble getting the link to connect to the TestFlight app but thankfully it turns out the solution is an easy one. You can either copy/paste the link into your google browser or follow this link for the updated version: [Join the sofi health beta - TestFlight - Apple](https://testflight.apple.com/join/IOl4lCYK)
Kind regards and please be in touch if you’re still experiencing any trouble!
Alex - your content and communications manager at sofi
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### Author:  [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)
#### Post date: [18 December 2021 06:24 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/11 "2021-12-18T06:24:08Z")
Hi not sure if it’s just me but the bit on the bottom of someone message has gone I can’t reply to someone or like the message?
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### Author:  [@vincent](https://treehouse.sofi.health/u/vincent)
#### Post date: [18 December 2021 08:06 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/12 "2021-12-18T08:06:11Z")
Have you still got that problem now @sonja.ekkers.77 ? You mean on the app rather than the treehouse I assume? Otherwise I’m somewhat confused as to how you wrote the above message 🙂
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### Author:  [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)
#### Post date: [18 December 2021 08:59 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/13 "2021-12-18T08:59:13Z")
No it’s back now it was here in the three house topics .
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### Author:  [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)
#### Post date: [18 December 2021 09:00 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/14 "2021-12-18T09:00:49Z")
This bit was missing earlier
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### Author:  [@vincent](https://treehouse.sofi.health/u/vincent)
#### Post date: [18 December 2021 15:25 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/15 "2021-12-18T15:25:18Z")
Spooky 👻 Well, let’s keep an eye on it and see if it happens more often 🙂
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### Author:  [@Kaveh](https://treehouse.sofi.health/u/Kaveh)
#### Post date: [18 December 2021 23:10 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/16 "2021-12-18T23:10:28Z")
@Kirill what do you think about sharing a forward release of the next set of features we are fixing in the app for the guys here in the Treehouse to be able to track and see if those releases are making a difference and improving their experiences?
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### Author:  [@triplethreat3](https://treehouse.sofi.health/u/triplethreat3)
#### Post date: [19 December 2021 08:36 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/17 "2021-12-19T08:36:10Z")
Glitches this morning, managed to put time slept, went to next section and stuck. Now it says I’ve done my journal for day.
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### Author:  [@Kirill](https://treehouse.sofi.health/u/Kirill)
#### Post date: [20 December 2021 07:57 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/18 "2021-12-20T07:57:35Z")
Hi @Kaveh
I’ll be posting release notes here! Next release is happening this week 🙂
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### Author:  [@Kirill](https://treehouse.sofi.health/u/Kirill)
#### Post date: [20 December 2021 07:58 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/19 "2021-12-20T07:58:58Z")
@triplethreat3 Could you please elaborate on how you stuck there? What didn’t work?
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### Author:  [@triplethreat3](https://treehouse.sofi.health/u/triplethreat3)
#### Post date: [20 December 2021 09:51 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/20 "2021-12-20T09:51:41Z")
Screen just froze, couldn’t move out of it.
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### Author:  [@Kirill](https://treehouse.sofi.health/u/Kirill)
#### Post date: [20 December 2021 09:54 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/21 "2021-12-20T09:54:36Z")
@triplethreat3 Did you have to close the app and launch it again?
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### Author:  [@triplethreat3](https://treehouse.sofi.health/u/triplethreat3)
#### Post date: [20 December 2021 10:33 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/22 "2021-12-20T10:33:25Z")
I shut down, went back in and it had logged me for that night.
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