# Bug reporting - app & website **URL:** \ **Category:** Fixing bugs: in spirit and in software\ **Created:** [7 December 2021 13:15 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57 "2021-12-07T13:15:46Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![BrandNewMe](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/brandnewme/32/1317_2.png) [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Post date:** [12 January 2022 18:30 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/43 "2022-01-12T18:30:12Z")
@alexwalkerjones @Kirill I was violently jabbing my tablet with my finger trying to get it to work while sitting at the library. If anyone had been paying attention to me they may have thought I was 🤪 LOL. The guy sitting in the same area was snoring so I know at least he didn’t see me. ---
**Author:** ![BrandNewMe](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/brandnewme/32/1317_2.png) [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Post date:** [13 January 2022 20:24 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/44 "2022-01-13T20:24:03Z")
The app doesn’t like me as the error keeps coming back. 😭 ![IMG_20220113_152300654](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/1X/080980047717833034f319cfcff797308c109285.jpeg) ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [15 January 2022 10:08 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/45 "2022-01-15T10:08:54Z")
Morning @BrandNewMe have you tried installing it on your Android or iphone? The sofi app is really designed optimally to sit on a smartphone as there are narrower boundaries of potential variability in performance and capability. Tablets - and particularly Android tablets - are so variable! Let me know if it is possible to get the app on your phone. Adding @alexwalkerjones to help you with links and the process if you have any difficulty in this. So grateful for all the feedback on this! Just keen to get you to have a better experience with sofi faster! ---
**Author:** ![BrandNewMe](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/brandnewme/32/1317_2.png) [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Post date:** [15 January 2022 15:11 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/46 "2022-01-15T15:11:13Z")
There’s no room on my phone for more apps so I have to use the tablet. Something keeps using all the space even after deleting many. ---
**Author:** ![sonja.ekkers.77](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sonja.ekkers.77/32/1759_2.png) [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)\ **Post date:** [25 February 2022 05:34 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/47 "2022-02-25T05:34:46Z")
Hi this morning I got asked everything twice but didn’t see the mood dialer . Than instead of see you tomorrow it gone back to journal now 🤷🤷 ---
**Author:** ![BrandNewMe](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/brandnewme/32/1317_2.png) [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\ **Post date:** [25 February 2022 15:04 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/48 "2022-02-25T15:04:57Z")
I had the same today. ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [25 February 2022 15:25 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/49 "2022-02-25T15:25:15Z")
That’s perfect feedback @sonja.ekkers.77 … just adding in both @filipe and @Kirill into this. 🙏 ---
**Author:** ![Eevie](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/eevie/32/571_2.png) [@Eevie](https://treehouse.sofi.health/u/Eevie)\ **Post date:** [16 March 2022 16:06 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/50 "2022-03-16T16:06:49Z")
Hi having a problem with my sofi app it wouldn’t open , kept closing , so as I have done in the past I powered off the phone and then turned it on again. But same problem uninstalled the app then installed again, wouldn’t pair my stick. I put a new battery in the stick. It still won’t pair the stick but green light on the stick. Now don’t know what to do. 😒🙄 ---
**Author:** ![Eevie](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/eevie/32/571_2.png) [@Eevie](https://treehouse.sofi.health/u/Eevie)\ **Post date:** [16 March 2022 17:13 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/51 "2022-03-16T17:13:49Z")
Hurrah!!! Good news my stick is up and running again. After a few uninstalls etc it just started again so 😊 😃 ---
**Author:** ![sonja.ekkers.77](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sonja.ekkers.77/32/1759_2.png) [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)\ **Post date:** [16 March 2022 18:19 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/52 "2022-03-16T18:19:19Z")
![Screenshot_20220316-181806](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/1X/0e4f48d8820b285e6c4ad130fba92256e01982fb.jpeg) I got this coming up not sure if it’s my phone or the app ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [16 March 2022 18:33 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/53 "2022-03-16T18:33:36Z")
That’s what mine is doing also @sonja.ekkers.77 ---
**Author:** ![sonja.ekkers.77](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sonja.ekkers.77/32/1759_2.png) [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)\ **Post date:** [16 March 2022 18:36 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/54 "2022-03-16T18:36:35Z")
I’ve just uninstalled it than back installed it and it’s working fine 🤷🤷 ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [16 March 2022 18:37 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/55 "2022-03-16T18:37:56Z")
Will try that I guess haha ---
**Author:** ![sonja.ekkers.77](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sonja.ekkers.77/32/1759_2.png) [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)\ **Post date:** [16 March 2022 18:39 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/56 "2022-03-16T18:39:57Z")
Just checked mine is playing up again it just let me go on to spray 😂😌 but now it flashes white and than nothing again 🤷🤷 ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [16 March 2022 18:40 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/57 "2022-03-16T18:40:33Z")
Oh mine has actually worked and let me spray etc ---
**Author:** ![sonja.ekkers.77](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sonja.ekkers.77/32/1759_2.png) [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)\ **Post date:** [16 March 2022 18:47 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/58 "2022-03-16T18:47:19Z")
Yes mine did than I tried again and I couldn’t get in again 🤷🤷 ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [16 March 2022 18:48 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/59 "2022-03-16T18:48:23Z")
How very odd 😂😂 maybe the app didn’t get much sleep 😜 ---
**Author:** ![sonja.ekkers.77](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sonja.ekkers.77/32/1759_2.png) [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)\ **Post date:** [16 March 2022 18:56 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/60 "2022-03-16T18:56:34Z")
Every time I turn it off I can’t get back in have you tried to turn it off by swiping up and than open it? ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [16 March 2022 19:00 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/61 "2022-03-16T19:00:18Z")
Yeah I’ve also forced closed it, everything is working fine for me now, it may be worth trying again to reinstall it 🤣 ---
**Author:** ![sonja.ekkers.77](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sonja.ekkers.77/32/1759_2.png) [@sonja.ekkers.77](https://treehouse.sofi.health/u/sonja.ekkers.77)\ **Post date:** [16 March 2022 19:01 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/62 "2022-03-16T19:01:22Z")
I will try again 🤣🤣🤷🤷🤷 [Previous page](https://treehouse.sofi.health/t/bug-reporting-app-website/57.md?page=2) [Next page](https://treehouse.sofi.health/t/bug-reporting-app-website/57.md?page=4)