# Bug reporting - app & website **URL:** \ **Category:** Fixing bugs: in spirit and in software\ **Created:** [7 December 2021 13:15 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57 "2021-12-07T13:15:46Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [18 April 2022 19:09 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/84 "2022-04-18T19:09:25Z")
Nevermind 6th time is the charm and it works šŸ¤£ ---
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [18 May 2022 22:13 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/85 "2022-05-18T22:13:21Z")
All day Wednesday stick not responding (replaced battery) app not logging sprays. Probably scrubbed Dashboard to hard with my new brush. šŸ¤­ ---
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [23 May 2022 17:42 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/86 "2022-05-23T17:42:17Z")
As above, stick not recognizing sprays again. Battery is new so no idea whatā€™s going on. Have uninstalled app again and reinstalled. ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [23 May 2022 18:30 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/87 "2022-05-23T18:30:30Z")
Hi @CjaJose! Sorry to have missed your comment last week and thanks so much for flagging this. Hmm, that does sound like a but of a mystery and Iā€™m passing it along to the devs team. Could you tell me if the green/blue light is still coming on? We might have to send it in to be looked at for repair if thereā€™s no sign of life, but it might be worth testing another battery out, just in case, in the meantime! ---
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [23 May 2022 19:14 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/88 "2022-05-23T19:14:13Z")
Hi @alexwalkerjones, thanks for getting back to me so quickly. I gave spray another push and app responded but unfortunately its now showing 67 sprays left when I should be around mid thirties. Donā€™t fret about this as I will persevere with pod 1 until finished and then simply journal each day. Thanks again, Colin šŸ›ŒšŸ˜“ ---
**Author:** ![freya.coxx](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/freya.coxx/32/1012_2.png) [@freya.coxx](https://treehouse.sofi.health/u/freya.coxx)\ **Post date:** [1 February 2023 13:37 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/90 "2023-02-01T13:37:08Z")
![Screenshot_20230201_133412_com.sofi](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/3/3a08e0a2b72668ae22b736d1ce45fc8ca2ea482f.jpeg) Hi there My sofi score has remained at 10 for the last month or so, it doesnā€™t seem to change even when I spray and journal daily. Any advice? Thanks in advance! šŸ™‚ ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [2 February 2023 08:35 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/91 "2023-02-02T08:35:21Z")
Hi @freya.coxx, just tagging our head off sofi brain @enricovarano to double check for us, but no doubt as we are tweaking the algorithms ahead of the S3, you may find your sofi score to be off. So long as you are journaling as consistently as you can, please donā€™t be discouraged by a low sofi score! When we go to award sofi seeds for journaling and spraying participation we will factor in any and all of the current sofi score limitations šŸ˜Š ---
**Author:** ![enricovarano](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/enricovarano/32/133_2.png) [@enricovarano](https://treehouse.sofi.health/u/enricovarano)\ **Post date:** [3 February 2023 14:11 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/92 "2023-02-03T14:11:59Z")
My apologies and thanks for your patience, @freya.coxx and all our lovely Pioneers. Thatā€™s right @alexwalkerjones, weā€™re sorting out come technical updates before S3 and will re-compute the scores soonā€¦ In the meantime please ignore the score and journal to your heartā€™s content: all data is safe even if not reflected in the score šŸ™‚ ---
**Author:** ![freya.coxx](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/freya.coxx/32/1012_2.png) [@freya.coxx](https://treehouse.sofi.health/u/freya.coxx)\ **Post date:** [4 February 2023 12:03 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/93 "2023-02-04T12:03:15Z")
Thank you both for your replies, keep up the great work! šŸ˜Š ---
**Author:** ![rwillians](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/rwillians/32/2185_2.png) [@rwillians](https://treehouse.sofi.health/u/rwillians)\ **Post date:** [4 February 2023 21:42 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/94 "2023-02-04T21:42:38Z")
Hey @Kirill, Iā€™ve been having a problem with the iOS app since around 15:56 (UTC). I was tweaking with the bubbles for my journal and I had to check on another screen for a sec then, when I was back, there was this ā€œplease update [ā€¦] download from App Storeā€ screen. Problem is, Iā€™m already on latest iOS version. If I close the app then open it again, first thing I see is that ā€œupdateā€ screen. Itā€™s likely the dev team shipped a new build for Android with bug fixes and/or increased the minimum app-version in the backend, but such version doesnā€™t exist in iOS. If this was the case, it probably happened around the time I mentioned. Ping me if you need more info ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [6 February 2023 08:58 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/95 "2023-02-06T08:58:07Z")
You were spot on @rwillians! Android users will now to need to update their permissions by navigating to: **General settings** \> **Apps** \> **Sofi** \> **Permissions** \> **Nearby devices** iOS users should be back to normal, without any further action needed. šŸ™ šŸ™ See here for the full story and here to help should anyone still be experiencing any issues. [Sofi update making App crash - #16 by alexwalkerjones](https://treehouse.sofi.health/t/sofi-update-making-app-crash/6433/16) ---
**Author:** ![rwillians](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/rwillians/32/2185_2.png) [@rwillians](https://treehouse.sofi.health/u/rwillians)\ **Post date:** [6 February 2023 12:28 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/96 "2023-02-06T12:28:56Z")
Hey @alexwalkerjones, still now working for me šŸ„² Same ā€œplease updateā€ screen but Iā€™m on latest iOS version, according to BR Apple Store. It could be a cache problem: once my app became aware it needed to update (likely, backend told it so) then it cached that info offline and reads from it when booting the app ā€” ā€œcorroboratedā€ by the impression that itā€™s too fast to ā€œfailā€ (fail = ā€œplease updateā€ screen). Meaning, only way to clean-fix it would be shipping a new build for iOS, event if itā€™s empty of changes ā€” just need to bump the version. Workaround would be uninstall/install the app. I havenā€™t test this yet because if I test this hypothesis then I canā€™t test the possible fix of bumping the version haha If you want, I could spare like 10-15 min today on this. Just ask the dev closest to this to reach out to me through @Kirill, Iā€™d be glad to help. ---
**Author:** ![rwillians](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/rwillians/32/2185_2.png) [@rwillians](https://treehouse.sofi.health/u/rwillians)\ **Post date:** [16 February 2023 14:20 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/97 "2023-02-16T14:20:43Z")
Hey @Kirill, I got a link from @alexwalkerjones pointing me to a blog entry but I think I got an unexpected behavior there, in the website. I expected to see this: ![Screenshot 2023-02-16 at 11.12.39](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/2/287c4792ebeb558c13e82a3c95cfd385eef916cd.jpeg) But I got this: ![Screenshot 2023-02-16 at 11.13.28](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/a/a280440885ef5cb3c4e3f6f730468b59c6b6a945.jpeg) I had to click on ā€œstart experienceā€ to unveil the blog post, what wasnā€™t intuitive ā€“ not to mention the resulting poor SEO. For I moment I thought the frontend router-component was broken/misconfigured. If I had to guess, Iā€™d say that the frontend code mounts that ā€œstart experienceā€ page and then mounts the router inside it, as a child component. Itā€™s not an intuitive thing to do as dev IMO, so I guess that was a compromise to get something else more important working. I donā€™t known if this is a known-issue or not, but it should probably be tracked for both: - UX and/or Frontend; - SEO: decreases SEO score. ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [17 February 2023 10:32 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/98 "2023-02-17T10:32:42Z")
Hi @rwillians, thanks for posting and I have raised this with the app team, as not too long after the re-design of the sofi app, we will also be redesigning our website to match šŸ˜Š šŸ™Œ We originally implemented this screen for two reasons 1) as an intro page (we often post links to the blogs across different platforms, so it helps to serve as a quick intro to what we do) and 2) apparently browsers require you to click on something before a sound can be initiated on a website, so this served as a useful go-around for that, in order to provide the immersive binaural sound you hear throughout our website. I canā€™t say for absolute certain, but we will most likely be saying good bye to this calming frequency for the new website, thus eliminating the need for the extra page :sofi_moon: ---
**Author:** ![rwillians](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/rwillians/32/2185_2.png) [@rwillians](https://treehouse.sofi.health/u/rwillians)\ **Post date:** [17 February 2023 12:46 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/99 "2023-02-17T12:46:10Z")
Ahhh I see, @alexwalkerjones. That makes sense, and I completely forgot about that calming sound in the background. Well, I believe weā€™ll have an opportunity to talk more about this sometime in March, maybe April, depending on prios. Perhaps we can find a way to keep/bring back that immersive experience that the binaural sound helped create. Which, btw, totally helped my personal immersion while exploring what/how/who Sofi is. ---
**Author:** ![freya.coxx](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/freya.coxx/32/1012_2.png) [@freya.coxx](https://treehouse.sofi.health/u/freya.coxx)\ **Post date:** [30 March 2023 18:55 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/100 "2023-03-30T18:55:45Z")
Following on from this Iā€™ve noticed my baseline days isnā€™t increasingā€¦ Itā€™s stuck on 59, assume it froze at the same time as my score but I didnā€™t notice at first. I donā€™t mind that itā€™s not working, just wanted to give a heads up incase you think Iā€™ve been slacking! šŸ˜Š ---
**Author:** ![Zane](https://avatars.discourse-cdn.com/v4/letter/z/c4cdca/32.png) [@Zane](https://treehouse.sofi.health/u/Zane)\ **Post date:** [29 April 2023 04:45 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/101 "2023-04-29T04:45:46Z")
Hi. I have an issue with the seeds. It didnt give me any for my first journal but gave me 5 for my 2nd day. Also any for the treehouse has not been added. Also sometimes the bubble page freezes and i have to restart the app to try again. Thanks ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [29 April 2023 07:21 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/102 "2023-04-29T07:21:41Z")
Amazing @Zane ā€¦ tagging our lovely @alexwalkerjones and @Kirill into this ā€¦ hugely grateful for all the awesome feedback (and patience)! We are getting there together!! šŸ™ ---
**Author:** ![drmudlark](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@drmudlark](https://treehouse.sofi.health/u/drmudlark)\ **Post date:** [29 April 2023 12:02 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/103 "2023-04-29T12:02:24Z")
Another observation re feedback: I have noticed that one person who has posted recently has their joining date as the same time as their post (a matter of hours ago). This doesnā€™t seem very likely? ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [30 April 2023 09:51 UTC](https://treehouse.sofi.health/t/bug-reporting-app-website/57/104 "2023-04-30T09:51:39Z")
Let me add @georges.b.rattel and @alexwalkerjones here ā€¦ perhaps an edge case but letā€™s see šŸ™ [Previous page](https://treehouse.sofi.health/t/bug-reporting-app-website/57.md?page=4) [Next page](https://treehouse.sofi.health/t/bug-reporting-app-website/57.md?page=6)