# Can't open Sofi app

**URL:** <https://treehouse.sofi.health/t/cant-open-sofi-app/3659>\
**Category:** Uncategorized\
**Created:** [7 July 2022 11:12 UTC](https://treehouse.sofi.health/t/cant-open-sofi-app/3659 "2022-07-07T11:12:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Milli47](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/milli47/32/987_2.png) [@Milli47](https://treehouse.sofi.health/u/Milli47)\
**Post date:** [7 July 2022 11:12 UTC](https://treehouse.sofi.health/t/cant-open-sofi-app/3659/1 "2022-07-07T11:12:21Z")

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Is anyone else having problems opening the Sofi app to journal their sleep pattern?

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [7 July 2022 14:21 UTC](https://treehouse.sofi.health/t/cant-open-sofi-app/3659/2 "2022-07-07T14:21:30Z")

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Hi @Milli47, your screen shot via email really helped, so thank you again for sending that in.

I passed it along to our dev team and it seems that deleting and reinstalling the app seems to do the trick. Apparently it is a bug associated with being stuck somewhere between the old and newer version of the app.

Hope that helps!

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**Author:** ![Milli47](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/milli47/32/987_2.png) [@Milli47](https://treehouse.sofi.health/u/Milli47)\
**Post date:** [7 July 2022 14:41 UTC](https://treehouse.sofi.health/t/cant-open-sofi-app/3659/3 "2022-07-07T14:41:52Z")

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Problem solved! Thanks very much for your help😊

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**Author:** ![dcm.leeds](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/dcm.leeds/32/731_2.png) [@dcm.leeds](https://treehouse.sofi.health/u/dcm.leeds)\
**Post date:** [7 July 2022 16:32 UTC](https://treehouse.sofi.health/t/cant-open-sofi-app/3659/4 "2022-07-07T16:32:05Z")

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There is an update required

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**Author:** ![pira](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/pira/32/493_2.png) [@pira](https://treehouse.sofi.health/u/pira)\
**Post date:** [7 July 2022 17:43 UTC](https://treehouse.sofi.health/t/cant-open-sofi-app/3659/5 "2022-07-07T17:43:11Z")

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Hi @Milli47 and the sofi community … I want to share a quick story that I recently faced with apps on my phone that I have been using forever, such as my bank app.  
Because our phones get updated constantly from their sources overnight (mine is iPhone, and I assume that it’s the same with Android), some of our apps got confused to function as before … after several delete and reinstall and no success, I came to  
this sequence of work (below) finally worked for me!

1. delete the defective app. In my case, was my bank’s app on my phone
2. switch off/power off your mobile
3. Turn back on your mobile
4. download and run the app
5. it works! 🙂  
That little step resolved a couple of months of trouble!  
Hope that works for you too. ☺ 🤞