# Not received my pioneer pack or any email about this

**URL:** <https://treehouse.sofi.health/t/not-received-my-pioneer-pack-or-any-email-about-this/7945>\
**Category:** Talking sofi: We're in this together\
**Tags:** pioneer-boxes\
**Created:** [30 May 2023 10:21 UTC](https://treehouse.sofi.health/t/not-received-my-pioneer-pack-or-any-email-about-this/7945 "2023-05-30T10:21:25Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![StaceyTsReviews](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/staceytsreviews/32/2363_2.png) [@StaceyTsReviews](https://treehouse.sofi.health/u/StaceyTsReviews)\
**Post date:** [30 May 2023 10:21 UTC](https://treehouse.sofi.health/t/not-received-my-pioneer-pack-or-any-email-about-this/7945/1 "2023-05-30T10:21:25Z")

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I still haven’t received my Sofi pioneer pack or not had any emails about when it’s going to arrive 😕 it’s been ages since I received my Sofi surprise

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [30 May 2023 11:36 UTC](https://treehouse.sofi.health/t/not-received-my-pioneer-pack-or-any-email-about-this/7945/2 "2023-05-30T11:36:59Z")

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Hi @StaceyTsReviews - I can confirm that your Pioneer Pack was handed over to our lab for shipment on the 24th May, have you received any tracking info at all (it may be worth checking junk/spam also)?

If not, please let me know and I’ll check in with them for a status update on your Pack asap 🙏

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**Author:** ![StaceyTsReviews](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/staceytsreviews/32/2363_2.png) [@StaceyTsReviews](https://treehouse.sofi.health/u/StaceyTsReviews)\
**Post date:** [30 May 2023 12:34 UTC](https://treehouse.sofi.health/t/not-received-my-pioneer-pack-or-any-email-about-this/7945/3 "2023-05-30T12:34:50Z")

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Hello, yes I have checked my spam and junk mail and it’s not there 😔

If you can keep me updated that would be great and much appreciated

Thank you  
Stacey Tustin

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [30 May 2023 14:03 UTC](https://treehouse.sofi.health/t/not-received-my-pioneer-pack-or-any-email-about-this/7945/4 "2023-05-30T14:03:07Z")

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Hi @StaceyTsReviews,

I just touched base with our operations team and your wave of Pioneer Packs will be going out/shipping Thursday! We had to replenish our stock and assemble more Packs, so it’s just taking a day or two for us to catch up!

Expect to receive tracking by end of the day on Thursday!  
Kind regards,  
Alex

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<div class="post-metadata">

**Author:** ![StaceyTsReviews](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/staceytsreviews/32/2363_2.png) [@StaceyTsReviews](https://treehouse.sofi.health/u/StaceyTsReviews)\
**Post date:** [30 May 2023 20:23 UTC](https://treehouse.sofi.health/t/not-received-my-pioneer-pack-or-any-email-about-this/7945/5 "2023-05-30T20:23:40Z")

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Thank you for the update!

That’s great news, I’ll keep an eye out for it! 😁