# Not received stone after a week **URL:** \ **Category:** Uncategorized\ **Tags:** help, pebble\ **Created:** [28 June 2023 05:32 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057 "2023-06-28T05:32:44Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Miaaliloumac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Miaaliloumac](https://treehouse.sofi.health/u/Miaaliloumac)\ **Post date:** [28 June 2023 05:32 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/1 "2023-06-28T05:32:44Z")
Been a week and still not had my stone delivered since it was shipped . ---
**Author:** ![Nict](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@Nict](https://treehouse.sofi.health/u/Nict)\ **Post date:** [28 June 2023 07:07 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/2 "2023-06-28T07:07:21Z")
I haven’t either. A bit disheartening 😕 ---
**Author:** ![drmudlark](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@drmudlark](https://treehouse.sofi.health/u/drmudlark)\ **Post date:** [28 June 2023 09:54 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/3 "2023-06-28T09:54:39Z")
I think i read somewhere it can take 7 to 12 days, or something like that ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [30 June 2023 08:47 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/4 "2023-06-30T08:47:22Z")
Hi @Miaaliloumac and @Nict! I’d be more than happy to look into the status of your sofi surprise pebbles for you… @Miaaliloumac It looks like yours was shipped on the 28th, so it’s most definitely still on its way to you now. @Nict, I believe I’ve found your shipment (send on the 22nd!), however it appears to be attached to a slightly different email address. When you have a moment, feel free to send me a private message / DM with any alternate email you may have used so that I can double check this for you. It would also be great to update your email in the treehouse to match your sofi app (if that is the case), so that you can receive sofi seeds for all your activity and engagement here! ---
**Author:** ![Nict](https://avatars.discourse-cdn.com/v4/letter/n/838e76/32.png) [@Nict](https://treehouse.sofi.health/u/Nict)\ **Post date:** [6 July 2023 05:06 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/5 "2023-07-06T05:06:21Z")
Hi, It arrived. When will the pioneer pack be posted. The email I would like for my account is [nicolataylor969@btinternet.com](mailto:nicolataylor969@btinternet.com). Thank you. Best wishes, Nicola ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [6 July 2023 17:09 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/6 "2023-07-06T17:09:56Z")
Hi @Nict, to update your email in the sofi app anytime, you can head to profile (👤) → account settings → update email - and that should do the trick. Please let me know if you can’t find it there 🙏 ---
**Author:** ![Miaaliloumac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Miaaliloumac](https://treehouse.sofi.health/u/Miaaliloumac)\ **Post date:** [18 July 2023 06:01 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/7 "2023-07-18T06:01:37Z")
Mine arrived too just waiting now for the other pack how long does that take as been waiting 3 weeks ---
**Author:** ![drmudlark](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@drmudlark](https://treehouse.sofi.health/u/drmudlark)\ **Post date:** [19 July 2023 20:40 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/8 "2023-07-19T20:40:09Z")
Hi Mia, if you mean the herbal mouth sprays, the next trial herb is still under production. A lot is involved in producing new sprays from harvesting and extracting the herb, adding flavours (all natural), testing, bottling, hand packing plus improvement to each new sofi pod. Some of the early pioneers had to wait up to 8 months, but things are speeding up now. The next herb will be Chamomile and the team have estimated that it will start to be sent out in September if all goes to plan 🙂 ---
**Author:** ![Miaaliloumac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Miaaliloumac](https://treehouse.sofi.health/u/Miaaliloumac)\ **Post date:** [19 July 2023 23:46 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/9 "2023-07-19T23:46:57Z")
Oh i cant have chamomile. There was nothing about that on allergies ---
**Author:** ![drmudlark](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@drmudlark](https://treehouse.sofi.health/u/drmudlark)\ **Post date:** [20 July 2023 00:10 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/10 "2023-07-20T00:10:10Z")
Maybe sofi can let you have one of the previous sprays ---
**Author:** ![Miaaliloumac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Miaaliloumac](https://treehouse.sofi.health/u/Miaaliloumac)\ **Post date:** [20 July 2023 01:31 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/11 "2023-07-20T01:31:58Z")
How do i contact them about it ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [20 July 2023 06:41 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/12 "2023-07-20T06:41:55Z")
Tagging @alexwalkerjones for you ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [20 July 2023 14:41 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/13 "2023-07-20T14:41:18Z")
Hi @Miaaliloumac, Our next wave of Starter Packs will be shipped out according to capacity around Sept this year, where we’re also be launching chamomile - with that said, we have our three other plants (valerian, passiflora, and ashwagandha) that will remain activated on our sofi system, so no doubt there will be an opportunity to trial those instead. 😊 :sofi_moon: Our Pioneer Program is getting a little re-vamp in the coming weeks as we look ahead to our first customer shipments - so we don’t have it all sorted out yet, but are working on a comprehensive update on “what happens next” soon that should help to address this for you x ---
**Author:** ![Miaaliloumac](https://avatars.discourse-cdn.com/v4/letter/m/a8b319/32.png) [@Miaaliloumac](https://treehouse.sofi.health/u/Miaaliloumac)\ **Post date:** [20 July 2023 15:49 UTC](https://treehouse.sofi.health/t/not-received-stone-after-a-week/9057/14 "2023-07-20T15:49:32Z")
Hi thanks for the feedback could you let them know i can not have chamomile as i am allergic to it . Many thanks