# Nothingakes sense

**URL:** <https://treehouse.sofi.health/t/nothingakes-sense/10453>\
**Category:** Uncategorized\
**Created:** [24 January 2024 22:28 UTC](https://treehouse.sofi.health/t/nothingakes-sense/10453 "2024-01-24T22:28:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Joni](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@Joni](https://treehouse.sofi.health/u/Joni)\
**Post date:** [24 January 2024 22:28 UTC](https://treehouse.sofi.health/t/nothingakes-sense/10453/1 "2024-01-24T22:28:16Z")

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I tried to order my pod with spray with the £10 deposit amd it is charging me £99 i dont understamd sorry

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [26 January 2024 09:25 UTC](https://treehouse.sofi.health/t/nothingakes-sense/10453/2 "2024-01-26T09:25:58Z")

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Hi @Joni,

Many thanks for your post, and goodness! That is quite the price hike 😳 Let’s see if we can figure out exactly what’s going on.

Could I please confirm that you are following the unique link provided to you in the email with the subject line: “sofi | pioneer wave incoming!”

There, you should be taken to the Pioneer-specific page, and not our general subscription survey. I hope that helps to solve this, of course, please let me know if not 🙏 🙏

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**Author:** ![Joni](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@Joni](https://treehouse.sofi.health/u/Joni)\
**Post date:** [26 January 2024 09:49 UTC](https://treehouse.sofi.health/t/nothingakes-sense/10453/3 "2024-01-26T09:49:34Z")

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Yes I followed the link on the email and now I can’t log into my app it is telling me my email is not recognised

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [26 January 2024 10:11 UTC](https://treehouse.sofi.health/t/nothingakes-sense/10453/4 "2024-01-26T10:11:50Z")

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Hi @Joni, just to confirm, were you able to see the correct amount of £10 this time?

I’ll send over a DM with the email address we have attached to your sofi account. It can also help to double check you are trying to log-in the very same way you would have first created your account (i.e. via google, Facebook, or manually entering said email)

I hope that helps, but if I’ve gotten anything wrong, please let me know 🙏