# Received pods but no stick

**URL:** <https://treehouse.sofi.health/t/received-pods-but-no-stick/4071>\
**Category:** Uncategorized\
**Created:** [2 September 2022 15:36 UTC](https://treehouse.sofi.health/t/received-pods-but-no-stick/4071 "2022-09-02T15:36:16Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![oliviap203](https://avatars.discourse-cdn.com/v4/letter/o/eb8c5e/32.png) [@oliviap203](https://treehouse.sofi.health/u/oliviap203)\
**Post date:** [2 September 2022 15:36 UTC](https://treehouse.sofi.health/t/received-pods-but-no-stick/4071/1 "2022-09-02T15:36:16Z")

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This is my first time receiving anything from sofi other than the pebble. I had 3 pods come today but no stick. Im not sure if its all supposed to come together or if the stick comes separately?

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**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\
**Post date:** [2 September 2022 15:41 UTC](https://treehouse.sofi.health/t/received-pods-but-no-stick/4071/2 "2022-09-02T15:41:30Z")

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Will tag @alexwalkerjones so she can see this 🙂

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [5 September 2022 06:57 UTC](https://treehouse.sofi.health/t/received-pods-but-no-stick/4071/3 "2022-09-05T06:57:13Z")

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Hi @oliviap203 - oh no! We have you correctly signed up for an S2 Starter Pack (with a sofi stick), so it is likely mixup/human error. I will touch base with Operations today and see if we can’t get a full S2 Pack on it’s way to you ASAP.

Thanks so much for reaching out!

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**Author:** ![naziqbal76](https://avatars.discourse-cdn.com/v4/letter/n/e5b9ba/32.png) [@naziqbal76](https://treehouse.sofi.health/u/naziqbal76)\
**Post date:** [5 September 2022 11:10 UTC](https://treehouse.sofi.health/t/received-pods-but-no-stick/4071/4 "2022-09-05T11:10:34Z")

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Just got my sofi pods but no stick too.

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**Author:** ![naziqbal76](https://avatars.discourse-cdn.com/v4/letter/n/e5b9ba/32.png) [@naziqbal76](https://treehouse.sofi.health/u/naziqbal76)\
**Post date:** [5 September 2022 11:36 UTC](https://treehouse.sofi.health/t/received-pods-but-no-stick/4071/5 "2022-09-05T11:36:37Z")

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Nvr mind… just realised u can spray it without the stick​:blush:… hopefully i will 😴😴 tonight.

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**Author:** ![BrandNewMe](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/brandnewme/32/1317_2.png) [@BrandNewMe](https://treehouse.sofi.health/u/BrandNewMe)\
**Post date:** [5 September 2022 12:13 UTC](https://treehouse.sofi.health/t/received-pods-but-no-stick/4071/6 "2022-09-05T12:13:46Z")

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Without the stick it won’t register with the app @naziqbal76

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [5 September 2022 14:57 UTC](https://treehouse.sofi.health/t/received-pods-but-no-stick/4071/7 "2022-09-05T14:57:01Z")

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Hi @naziqbal76,

Thank you so much for letting us know! We are investigating how this mix-up could have occurred in the first place and will solve this as a priority.

Of course, as @BrandNewMe mentioned, we’ve arranged to get another Pioneer Pack on its way to you ASAP so that your Program can officially begin, as sofi’s ability to track and analyse the effect of the plant only works via use of your sofi stick.

Thanks for your patience in the meantime!