# Replacement pods **URL:** \ **Category:** Talking sofi: We're in this together\ **Created:** [16 April 2022 12:54 UTC](https://treehouse.sofi.health/t/replacement-pods/3017 "2022-04-16T12:54:40Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [16 April 2022 12:54 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/1 "2022-04-16T12:54:40Z")
Terrific coordination from all at Sofi. Received 3 new pods today (Saturday). Great work guys, thanks to all. ![20220416_134334](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/2/2a2b463d82d4716e5e2b07a234882ec681c00402.jpeg) ---
**Author:** ![tinaspain](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/tinaspain/32/3420_2.png) [@tinaspain](https://treehouse.sofi.health/u/tinaspain)\ **Post date:** [16 April 2022 13:11 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/2 "2022-04-16T13:11:36Z")
Yes very excited as i received my top up pods today! Thank you to our lovely Sofi team xx ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [16 April 2022 21:13 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/3 "2022-04-16T21:13:37Z")
So happy for the first refills getting to our amazing Pioneer community here … a special thx to @alexwalkerjones and @bee snd of course our lovely @Jasmine for making it possible! Please let us know if anyone struggled with the app upgrade and refill button … there is one thing, you need to have an old bottle in there when pressing refill/reset on the app xx 🙏 ---
**Author:** ![tinaspain](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/tinaspain/32/3420_2.png) [@tinaspain](https://treehouse.sofi.health/u/tinaspain)\ **Post date:** [16 April 2022 22:17 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/4 "2022-04-16T22:17:37Z")
Hi I wasnt aware you needed old bottle in to reset. Just done my 6 sprays but is only showing 1? Xx ---
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [17 April 2022 09:33 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/5 "2022-04-17T09:33:26Z")
Hi, I used 6 sprays from old pod yesterday. Swapped in my new one, same flavour, pressed reset button and is now showing full 70. You can reset as many times as you want until happy with the reading. Hope this helps. Happy sleeps, Colin ---
**Author:** ![Eevie](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/eevie/32/571_2.png) [@Eevie](https://treehouse.sofi.health/u/Eevie)\ **Post date:** [17 April 2022 16:13 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/6 "2022-04-17T16:13:43Z")
I put my old pod in but still can’t reset the sprays I’ve done 9 sprays now between yesterday and today. Still can’t update the app so don’t know what to do to remedy it. When I spray the pod the screen flashes like it would normally but doesn’t register the amount of sprays so still showing 0/70 instead of 61/70. Any more suggestions??? ---
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [17 April 2022 16:44 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/7 "2022-04-17T16:44:27Z")
Hi, have you tried a reset with the new pod in place? That way the system should pick up the correct reading straight away. Is Sofi stick working well otherwise? Hope this helps. Regards, Colin ---
**Author:** ![Eevie](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/eevie/32/571_2.png) [@Eevie](https://treehouse.sofi.health/u/Eevie)\ **Post date:** [17 April 2022 17:03 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/8 "2022-04-17T17:03:52Z")
Yep tried that but I’m wondering if it’s needing the app updated but went to playstore and there’s no update for it. I know I don’t have the latest version but at a loss to know what to do. ---
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [17 April 2022 17:13 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/9 "2022-04-17T17:13:31Z")
Hi, humour me on this one it may work. You say the app needs updating so make a note of your login details, log out of Sofi app, give it a minute then log back in. See if the app updated to 2 1 9 ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [17 April 2022 17:33 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/10 "2022-04-17T17:33:38Z")
May even be worth uninstalling and reinstalling and hope that the new version comes with it. ---
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [17 April 2022 17:46 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/11 "2022-04-17T17:46:01Z")
Its certainly a puzzle! ---
**Author:** ![Eevie](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/eevie/32/571_2.png) [@Eevie](https://treehouse.sofi.health/u/Eevie)\ **Post date:** [17 April 2022 17:46 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/12 "2022-04-17T17:46:58Z")
Nope that didn’t work I’m afraid thanks for the suggestion though😁 ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [18 April 2022 17:50 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/13 "2022-04-18T17:50:57Z")
Seems like we are a little bit coming stuck here @Eevie … let’s get @alexwalkerjones and @Kirill on this one … we may need to escalate to @filipe and @mathiassilva4 if we can’t solve this for you right away … as always super grateful for the amazing patience with our hot patch xx 🙏 ---
**Author:** ![Eevie](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/eevie/32/571_2.png) [@Eevie](https://treehouse.sofi.health/u/Eevie)\ **Post date:** [19 April 2022 07:15 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/14 "2022-04-19T07:15:22Z")
Hi I just uninstalled sofi app then reinstalled and i seem to have the update now so we’ll see this evening if it renews the spray count. ---
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [19 April 2022 08:49 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/15 "2022-04-19T08:49:51Z")
Nice one, good luck. Hope everything works for you now. ---
**Author:** ![Eevie](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/eevie/32/571_2.png) [@Eevie](https://treehouse.sofi.health/u/Eevie)\ **Post date:** [19 April 2022 17:28 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/16 "2022-04-19T17:28:14Z")
Hurray we’re up and running again, ciunter working fine 🙂 ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [20 April 2022 15:24 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/17 "2022-04-20T15:24:05Z")
That’s awesome! Adding @alexwalkerjones and @Kirill into this in case we need to advise additional pioneers who get stuck xx 🙏 ---
**Author:** ![Kirill](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kirill/32/79_2.png) [@Kirill](https://treehouse.sofi.health/u/Kirill)\ **Post date:** [24 April 2022 07:30 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/18 "2022-04-24T07:30:05Z")
No need to insert an old bottle actually! Just insert one from your refill delivery, tap on the reset button and your counter should go to full 70 sprays again 🙂 We had to go with this reset button solution because sofi can’t yet differentiate between different bottles. We will be fixing this for S3 where every pod will have a unique identifier! ---
**Author:** ![Eevie](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/eevie/32/571_2.png) [@Eevie](https://treehouse.sofi.health/u/Eevie)\ **Post date:** [5 May 2022 07:30 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/19 "2022-05-05T07:30:03Z")
Hi I had an issue with the app this morning, I couldn’t finish journalling so switched phone off then on, no good. I then uninstalled and reinstalled app and I could do the journal but it asked for different information. Don’t know whether it’s my fault or just a glitch, but it seems ok now. ---
**Author:** ![CjaJose](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/cjajose/32/1347_2.png) [@CjaJose](https://treehouse.sofi.health/u/CjaJose)\ **Post date:** [5 May 2022 07:58 UTC](https://treehouse.sofi.health/t/replacement-pods/3017/20 "2022-05-05T07:58:54Z")
Hi @Eevie it would appear that when the app gets an update it sometimes throws a wobbly. Nothing to worry about so long as it’s working ok now. Hope everything else going well. Regards, Colin [Next page](https://treehouse.sofi.health/t/replacement-pods/3017.md?page=2)