# Returned pod **URL:** \ **Category:** Uncategorized\ **Created:** [17 March 2024 09:24 UTC](https://treehouse.sofi.health/t/returned-pod/10509 "2024-03-17T09:24:08Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Cherrylolly](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@Cherrylolly](https://treehouse.sofi.health/u/Cherrylolly)\ **Post date:** [17 March 2024 09:24 UTC](https://treehouse.sofi.health/t/returned-pod/10509/1 "2024-03-17T09:24:08Z")
I returned my pod in February, tracking states it was received on the 19th, to date I have still not received my £10 refund. My email address was on the outer packaging as well as the pod box. I have contacted customer service and given the invoice and order number but despite chasing I have had no response. ---
**Author:** ![RM23](https://avatars.discourse-cdn.com/v4/letter/r/59ef9b/32.png) [@RM23](https://treehouse.sofi.health/u/RM23)\ **Post date:** [23 April 2024 20:40 UTC](https://treehouse.sofi.health/t/returned-pod/10509/2 "2024-04-23T20:40:12Z")
Hi, have you received your deposit back yet? I’ve been trying to get in touch about when I’ll receive mine but not received a response either by email or via messenger 😬 ---
**Author:** ![Cherrylolly](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@Cherrylolly](https://treehouse.sofi.health/u/Cherrylolly)\ **Post date:** [23 April 2024 20:52 UTC](https://treehouse.sofi.health/t/returned-pod/10509/3 "2024-04-23T20:52:46Z")
Hi, Yes I did, took a while to get it and a few emails. Keep contacting them and hopefully you’ll get it back soon. ---
**Author:** ![RM23](https://avatars.discourse-cdn.com/v4/letter/r/59ef9b/32.png) [@RM23](https://treehouse.sofi.health/u/RM23)\ **Post date:** [23 April 2024 20:57 UTC](https://treehouse.sofi.health/t/returned-pod/10509/4 "2024-04-23T20:57:27Z")
That’s somewhat reassuring but I’m wondering if I’m going to have to initiate a credit card charge back. I find the change in responsiveness to messages really odd… ---
**Author:** ![hightopsuk](https://avatars.discourse-cdn.com/v4/letter/h/8e8cbc/32.png) [@hightopsuk](https://treehouse.sofi.health/u/hightopsuk)\ **Post date:** [26 April 2024 07:16 UTC](https://treehouse.sofi.health/t/returned-pod/10509/5 "2024-04-26T07:16:28Z")
I’m also finding the same, no replies to my recent request to cancel my subscription. ---
**Author:** ![RM23](https://avatars.discourse-cdn.com/v4/letter/r/59ef9b/32.png) [@RM23](https://treehouse.sofi.health/u/RM23)\ **Post date:** [26 April 2024 07:19 UTC](https://treehouse.sofi.health/t/returned-pod/10509/6 "2024-04-26T07:19:06Z")
I’ve gone to my credit card provider now and made a charge back request. Not ideal - I don’t understand what’s happened with this company as it looks like they are still trading. ---
**Author:** ![Cherrylolly](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@Cherrylolly](https://treehouse.sofi.health/u/Cherrylolly)\ **Post date:** [26 April 2024 08:06 UTC](https://treehouse.sofi.health/t/returned-pod/10509/7 "2024-04-26T08:06:02Z")
Hi, It took almost 2 months to receive the refund. May be worth posting something on their socials? ---
**Author:** ![hightopsuk](https://avatars.discourse-cdn.com/v4/letter/h/8e8cbc/32.png) [@hightopsuk](https://treehouse.sofi.health/u/hightopsuk)\ **Post date:** [26 April 2024 08:21 UTC](https://treehouse.sofi.health/t/returned-pod/10509/8 "2024-04-26T08:21:50Z")
I’ve clicked the link in the confirmation order to unsubscribe, hopefully that will work, if not I’ll try messaging again and contact my credit card company. I am surprised that there hasn’t been a response at all seeing that the over last year sofi has been on the ball with messaging and keeping everyone informed on their progress.