# Sofi app has reset itself

**URL:** <https://treehouse.sofi.health/t/sofi-app-has-reset-itself/4219>\
**Category:** Uncategorized\
**Created:** [21 September 2022 17:22 UTC](https://treehouse.sofi.health/t/sofi-app-has-reset-itself/4219 "2022-09-21T17:22:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![natashahailey](https://avatars.discourse-cdn.com/v4/letter/n/ea5d25/32.png) [@natashahailey](https://treehouse.sofi.health/u/natashahailey)\
**Post date:** [21 September 2022 17:22 UTC](https://treehouse.sofi.health/t/sofi-app-has-reset-itself/4219/1 "2022-09-21T17:22:16Z")

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Hi, I logged in yesterday to fill out my journal and I notice that it had got rid of my progress with regards to the petals. I have completed two pods and am half way through the third one but it is only showing one petal for the third pod. Is there any way of getting the correct information back?

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**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\
**Post date:** [21 September 2022 18:22 UTC](https://treehouse.sofi.health/t/sofi-app-has-reset-itself/4219/2 "2022-09-21T18:22:27Z")

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Hey 🙂 have you tried logging out and back in to see if that solves your issue ? 🙂 Will tag @alexwalkerjones in here for you 🙂

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**Author:** ![natashahailey](https://avatars.discourse-cdn.com/v4/letter/n/ea5d25/32.png) [@natashahailey](https://treehouse.sofi.health/u/natashahailey)\
**Post date:** [21 September 2022 18:48 UTC](https://treehouse.sofi.health/t/sofi-app-has-reset-itself/4219/3 "2022-09-21T18:48:27Z")

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Hi Aaron,

Yes I’ve tried that but it didn’t work.

Regards

Natasha

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [22 September 2022 06:56 UTC](https://treehouse.sofi.health/t/sofi-app-has-reset-itself/4219/4 "2022-09-22T06:56:58Z")

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Hi @natashahailey - thanks for reaching out. I’ve flagged this with @Kirill and @mathiassilva4, as I’m not sure we’ve seen this issue crop up before.

In the meantime, please rest assured that all your progress / journals / sprays have not been lost - it’s likely just a matter of getting the petals to accurately reflect this where something has gone wrong 🙂

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**Author:** ![natashahailey](https://avatars.discourse-cdn.com/v4/letter/n/ea5d25/32.png) [@natashahailey](https://treehouse.sofi.health/u/natashahailey)\
**Post date:** [22 September 2022 07:08 UTC](https://treehouse.sofi.health/t/sofi-app-has-reset-itself/4219/5 "2022-09-22T07:08:24Z")

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Thank you for looking into this for me.