# Spray not working on SoFi stick

**URL:** <https://treehouse.sofi.health/t/spray-not-working-on-sofi-stick/9608>\
**Category:** Fixing bugs: in spirit and in software\
**Tags:** help\
**Created:** [12 July 2023 22:05 UTC](https://treehouse.sofi.health/t/spray-not-working-on-sofi-stick/9608 "2023-07-12T22:05:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Nahal](https://avatars.discourse-cdn.com/v4/letter/n/5e9695/32.png) [@Nahal](https://treehouse.sofi.health/u/Nahal)\
**Post date:** [12 July 2023 22:05 UTC](https://treehouse.sofi.health/t/spray-not-working-on-sofi-stick/9608/1 "2023-07-12T22:05:21Z")

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Hello,  
Not sure if I’m in the right place or not.

I have 40 of 70 sprays remaining in my first pod, but the spray mechanism has stopped working.

I can spray it but nothing comes out, I’ve tried taking the pod out and reloading it but to no avail.

I don’t want to keep spraying it because the app picks up on it as being used.

Any suggestions would be appreciated. Thanks.

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**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\
**Post date:** [12 July 2023 22:47 UTC](https://treehouse.sofi.health/t/spray-not-working-on-sofi-stick/9608/2 "2023-07-12T22:47:05Z")

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Quick question @Nahal … do you are having a mechanical fail on the pump on the capsule right … I think I have experienced this once before where you spray the capsule - pump depresses and nothing comes out? If so, switch your formulation, and mark in the app that reason for change was failure of capsule 🙏 adding @alexwalkerjones so we track this

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**Author:** ![Nahal](https://avatars.discourse-cdn.com/v4/letter/n/5e9695/32.png) [@Nahal](https://treehouse.sofi.health/u/Nahal)\
**Post date:** [13 July 2023 20:05 UTC](https://treehouse.sofi.health/t/spray-not-working-on-sofi-stick/9608/3 "2023-07-13T20:05:26Z")

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Hi Kaveh

I switched to the second formula as you suggested and it’s working fine now. The app gave me a limited list of options for reasons of change. None of them stated failure of capsule, so I selected technical issue. There was also no place to add @alexwalkerjones, so I’ll email Alex the details.

Thanks for your help.

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [14 July 2023 07:27 UTC](https://treehouse.sofi.health/t/spray-not-working-on-sofi-stick/9608/4 "2023-07-14T07:27:48Z")

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Thnaks @Nahal - you have done everything right and super grateful for you flagging this with us 🙏 So sorry that the mechanism has given out for you this time! I’m making a note for our reports so we can investigate further.