# Stick not working

**URL:** <https://treehouse.sofi.health/t/stick-not-working/2601>\
**Category:** Uncategorized\
**Created:** [23 March 2022 00:00 UTC](https://treehouse.sofi.health/t/stick-not-working/2601 "2022-03-23T00:00:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sukishanta](https://avatars.discourse-cdn.com/v4/letter/s/ecd19e/32.png) [@sukishanta](https://treehouse.sofi.health/u/sukishanta)\
**Post date:** [23 March 2022 00:00 UTC](https://treehouse.sofi.health/t/stick-not-working/2601/1 "2022-03-23T00:00:39Z")

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My stick was not pairing i unscrewed the top adjusted the battery but nothing then the cannister got suck in the device I managed to dislodge it but now not working .I have still been able to do my sprays but nothing is being recorded.HELP!!! I cant work this app either

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [23 March 2022 08:42 UTC](https://treehouse.sofi.health/t/stick-not-working/2601/2 "2022-03-23T08:42:41Z")

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Hi @sukishanta,

Welcome to the treehouse and not to worry - we will be sure to support you in getting this figured out! 💫 In order for us to better understand the problem, it may be worth trying again, using the step-by-step listed within our survival guide (linking it for you below):

[sofi | a survival guide for pioneers](https://docsend.com/view/m6gxe467m7z4qa67)

Often times, turning bluetooth off and on again, and closing and reopening the app can make all the difference. We’re also more than happy to arrange a phone call or zoom and solve this together - please let me know what works best for you!