# Unable to do the bubbles **URL:** \ **Category:** Uncategorized\ **Created:** [21 May 2023 08:11 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778 "2023-05-21T08:11:01Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [21 May 2023 08:11 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/1 "2023-05-21T08:11:01Z")
Good morning, have tried several times to finish my journal but completing the bubbles, but it says that there is a bug and will be able to update app when sorted. Has anyone else had this problem this morning? ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [21 May 2023 10:14 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/2 "2023-05-21T10:14:15Z")
Morning to you @Sunflower … I’ve been bubbling carefree on the app for some time but adding @Kirill and @alexwalkerjones jere … which smartphone and version of the sofi app do you have Tan? 🙏 ---
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [21 May 2023 21:45 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/3 "2023-05-21T21:45:50Z")
Hi, an update. I uninstalled, and then reinstalled, and my bubbles worked fine. Lets see how they do tomorrow. ---
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [27 May 2023 06:26 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/4 "2023-05-27T06:26:55Z")
Good morning, an update, today it doesnt want me to do the bubbles again ![Screenshot_20230527_072347_Device care](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/8/843bb562f4aea95bedc516779bbcffe5592ce2e4.jpeg) It keeps showing this again. I have uninstalled and installed, but it still doesnt like it? A little hitch maybe? ---
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [27 May 2023 06:27 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/5 "2023-05-27T06:27:56Z")
I have a Samsung a32 and i downloaded the app from google game? ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [27 May 2023 10:23 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/6 "2023-05-27T10:23:03Z")
Will tag @Kirill and @alexwalkerjones to see this 🙂 ---
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [27 May 2023 20:13 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/7 "2023-05-27T20:13:09Z")
![Screenshot_20230527_211154_Device care](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/f/f84635a9d6dfa8ce760aa38d7fd4558e9e95cca1.jpeg) Doing it again 😔 ---
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [27 May 2023 20:15 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/8 "2023-05-27T20:15:12Z")
![Screenshot_20230527_211437_Device care](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/4/474e61315688ccea01516dde0f2786db476a8d75.jpeg) ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [27 May 2023 22:29 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/9 "2023-05-27T22:29:49Z")
This is super interesting @Sunflower and I’m not sure we have seen this one before … I’m sure @Kirill would love to jump on this as soon as the dev team reappear from their weekend slumber / downtime! Hugely grateful for the amazing patience in the meantime Tan 🙏 ---
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [28 May 2023 09:40 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/10 "2023-05-28T09:40:50Z")
You’re welcome. Thankyou 😁 ---
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [1 June 2023 11:16 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/11 "2023-06-01T11:16:21Z")
Morning, Kaveh, i cannot even load my sofi app now ![Screenshot_20230601_121337_sofi](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/b/b38a9ea65005a6e3598605e20d5c00af26cfb755.jpeg) Its just doing this 😔 ---
**Author:** ![Aaron](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/aaron/32/527_2.png) [@Aaron](https://treehouse.sofi.health/u/Aaron)\ **Post date:** [1 June 2023 13:28 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/12 "2023-06-01T13:28:12Z")
Are you able to try clearing your cache or uninstalling and reinstalling to see if this helps @Kirill ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [2 June 2023 09:52 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/13 "2023-06-02T09:52:33Z")
Hi @Sunflower - thank you for posting this. We are also investigating the root cause of this as a priority and hope to have a solution for you very soon! If anything does change or improve, please let us know! Thank you for your patience in the meantime x ---
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [2 June 2023 19:44 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/14 "2023-06-02T19:44:31Z")
Hi, tried tonight, and it wasnt letting me do the bubbles, have taken some screen shots…hope these help ![Screenshot_20230602_204123_Device care](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/9/999fa6ff1cac2ee5db695962162c9ce043213287.jpeg) ![Screenshot_20230602_204044_Device care](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/7/73ff169a92e7c95c5ea153766a43a090e34cb116.jpeg) ![Screenshot_20230602_204016_Device care](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/c/ccf8c50cc97f0559e36919089512a67e0205464e.jpeg) ![Screenshot_20230602_203940_Device care](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/a/a53a69f021342b0c0761a667b56b8b854cf2a5ec.jpeg) Thankyou, Tan ---
**Author:** ![Sunflower](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/sunflower/32/2496_2.png) [@Sunflower](https://treehouse.sofi.health/u/Sunflower)\ **Post date:** [3 June 2023 17:45 UTC](https://treehouse.sofi.health/t/unable-to-do-the-bubbles/7778/15 "2023-06-03T17:45:55Z")
Hello Alex, today, and i have tried, morning, afternoon and now the evening, all i get is this [https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/7/74461b29bd84c06e0bc228f1f62e0999334c6fcc.mp4](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/7/74461b29bd84c06e0bc228f1f62e0999334c6fcc.mp4)