# Unrecognised RFID pod not recognised

**URL:** <https://treehouse.sofi.health/t/unrecognised-rfid-pod-not-recognised/9813>\
**Category:** Uncategorized\
**Created:** [19 July 2023 21:02 UTC](https://treehouse.sofi.health/t/unrecognised-rfid-pod-not-recognised/9813 "2023-07-19T21:02:58Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Harobed](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/harobed/32/2665_2.png) [@Harobed](https://treehouse.sofi.health/u/Harobed)\
**Post date:** [19 July 2023 21:02 UTC](https://treehouse.sofi.health/t/unrecognised-rfid-pod-not-recognised/9813/1 "2023-07-19T21:02:59Z")

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@Kaveh @alexwalkerjones i have had an error come up as above.

 ![Screenshot_20230719_215326_sofi](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/3/36ba712f81de684ff08708f86cb0e93021883758.jpeg)  
Please can you help?

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**Author:** ![drmudlark](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@drmudlark](https://treehouse.sofi.health/u/drmudlark)\
**Post date:** [19 July 2023 21:06 UTC](https://treehouse.sofi.health/t/unrecognised-rfid-pod-not-recognised/9813/2 "2023-07-19T21:06:36Z")

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While you are waiting there are a lot of threads in here about this at the moment.

You might want to have a look af the following, for example, to see if anything in there helps

> [@Error regarding capsule](https://treehouse.sofi.health/t/error-regarding-capsule/9805):
>
> I keep receiving an error when i go on to my soft app, its only started today. it has recognised my first three sprays… please advise

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**Author:** ![Harobed](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/harobed/32/2665_2.png) [@Harobed](https://treehouse.sofi.health/u/Harobed)\
**Post date:** [20 July 2023 06:31 UTC](https://treehouse.sofi.health/t/unrecognised-rfid-pod-not-recognised/9813/3 "2023-07-20T06:31:12Z")

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Thank you, i have added to correct post.

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**Author:** ![joseph.izak58](https://avatars.discourse-cdn.com/v4/letter/j/848f3c/32.png) [@joseph.izak58](https://treehouse.sofi.health/u/joseph.izak58)\
**Post date:** [20 July 2023 06:56 UTC](https://treehouse.sofi.health/t/unrecognised-rfid-pod-not-recognised/9813/4 "2023-07-20T06:56:09Z")

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I am receiving the same error message.

 ![Screenshot_20230720_015300_sofi](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/b/b53c13d2b29f4c7149f1feaac66eceaa20ddfde3.jpeg)

I took the pod out and cleaned the connection and put it back in and now it is working.

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**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\
**Post date:** [21 July 2023 08:43 UTC](https://treehouse.sofi.health/t/unrecognised-rfid-pod-not-recognised/9813/5 "2023-07-21T08:43:21Z")

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Hi everyone! Happy to report that all cases of this should now be fixed! Should you find that any technical difficulties persist, please let me know!! 🥳 🙏

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**Author:** ![Harobed](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/harobed/32/2665_2.png) [@Harobed](https://treehouse.sofi.health/u/Harobed)\
**Post date:** [21 July 2023 09:24 UTC](https://treehouse.sofi.health/t/unrecognised-rfid-pod-not-recognised/9813/6 "2023-07-21T09:24:33Z")

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Thank you, well done Sofi x

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**Author:** ![Sxm03](https://avatars.discourse-cdn.com/v4/letter/s/d2c977/32.png) [@Sxm03](https://treehouse.sofi.health/u/Sxm03)\
**Post date:** [12 February 2025 08:05 UTC](https://treehouse.sofi.health/t/unrecognised-rfid-pod-not-recognised/9813/7 "2025-02-12T08:05:18Z")

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I have an RFID issue, I’m new to Sofi and just received my discovery pack yesterday. Went to try it this morning and got RFID error