# Working my sofi stick **URL:** \ **Category:** Uncategorized\ **Created:** [5 June 2022 19:16 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580 "2022-06-05T19:16:22Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![natascha\_mani](https://avatars.discourse-cdn.com/v4/letter/n/71e660/32.png) [@natascha\_mani](https://treehouse.sofi.health/u/natascha_mani)\ **Post date:** [5 June 2022 19:16 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/1 "2022-06-05T19:16:22Z")
So my stick turns green asif working without spray - connected to phone and then sofi TELLS me no spray present - the minute i put the spray in, gone is green light and the connection Got new batteries and all… 🤷‍♀️ ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [5 June 2022 19:34 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/2 "2022-06-05T19:34:06Z")
Evening @natascha_mani and adding @alexwalkerjones in here so we can support you through the process. We have almost seen most of the niggling issues with the S1 build by now and put them in a bit of [a survival guide which is available here](https://support.sofi.health/guide) in case in the meantime you can solve it. But will be with you shortly to see how we can support you to get sprays captured by sofi. Thx for your patience as always xx 🙏 ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [6 June 2022 07:53 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/3 "2022-06-06T07:53:30Z")
Hi @natascha_mani! Thanks so much for letting us know - I have opened a case with the tech team to determine whether this is likely bluetooth related, or mechanical / magnetic. Could you test whether or not the pods pair to the sofi app while outside of the sofi stick for me please? You can do this by removing the sofi brain and simply placing it atop each of the pod (adjusting slightly until the app registers the pod). If there’s no luck, at least we can rule out the pod orientation or the stick as being the reason for the failed pair. Hope to have more information on this soon and will get back to you ASAP. 🙏 😊 ---
**Author:** ![natascha\_mani](https://avatars.discourse-cdn.com/v4/letter/n/71e660/32.png) [@natascha\_mani](https://treehouse.sofi.health/u/natascha_mani)\ **Post date:** [7 June 2022 09:53 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/4 "2022-06-07T09:53:28Z")
Ok… blue light on when the spray is not in - and app TELLS me : no stick Then stick in … NOTHING … no blue light… does not connect 🤷‍♀️ It was working fine … now not … ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [7 June 2022 13:49 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/5 "2022-06-07T13:49:23Z")
Hi @natascha_mani, apologies for the follow-up questions in advance, I just want to make sure I understand the issue correctly so I can relay it right! When the blue light comes on, does the sofi stick successfully pair to the app? In other words, does the message “sofi stick not connected” along the bottom of the screen go away? Next, when you insert a pod into the sofi stick, does the app drop the pair (i.e. the “sofi stick not connected” message reappears?) or is the problem that the pod (valerian n.03, for example) just doesn’t show up? It might be worth jumping on a zoom via laptop so you can show me first hand! And thankfully we are launching the app update very soon so fingers crossed there is a chance this will be miraculously fixed! 😊 📲:sofi_moon: ---
**Author:** ![natascha\_mani](https://avatars.discourse-cdn.com/v4/letter/n/71e660/32.png) [@natascha\_mani](https://treehouse.sofi.health/u/natascha_mani)\ **Post date:** [13 June 2022 20:33 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/6 "2022-06-13T20:33:47Z")
So sorry i have not replied … or did i? No does NOT pair to my phone - BUT phone DOES tell me no spray 🤷‍♀️ It is only blue when the spray is out Once inserted again then gone is the blue light New batteries… me thinks i may have a fault 🙃 I am working with a dementia demanding patient and have literally no time ---
**Author:** ![alexwalkerjones](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/alexwalkerjones/32/11_2.png) [@alexwalkerjones](https://treehouse.sofi.health/u/alexwalkerjones)\ **Post date:** [14 June 2022 07:41 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/7 "2022-06-14T07:41:42Z")
Thanks @natascha_mani, and I understand regarding completely regarding your schedule! We’ll do what we can to troubleshoot here 🙂 I’m wondering if the most recent update of the app could be causing some pairing issues. Could you confirm by visit the Google Play store that you are on the latest version? If not, you should find an “update” button there. Then I would suggest logging out and logging back in. I believe @dcm.leeds and @chris.king5 were having a similar problem (also attaching that thread here: [Sofi app | calm journal - #3 by dcm.leeds](https://treehouse.sofi.health/t/sofi-app-calm-journal/3611/3)). Fingers crossed that’s works! Love to know how you get on ✨ 🌼 ---
**Author:** ![natascha\_mani](https://avatars.discourse-cdn.com/v4/letter/n/71e660/32.png) [@natascha\_mani](https://treehouse.sofi.health/u/natascha_mani)\ **Post date:** [15 June 2022 13:47 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/8 "2022-06-15T13:47:47Z")
![Screenshot_20220615-144121_sofi](https://europe1.discourse-cdn.com/flex013/uploads/treehouse/original/2X/d/d8df349ae51adfdf3ca37b889f5202f53670e8f2.jpeg) Oh oops… so now i uninstalled and then re-installed 😒… now my password is wrong 🙃 Now cant get in at all… have tried to redo password … nope still no joy 😕 ---
**Author:** ![dcm.leeds](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/dcm.leeds/32/731_2.png) [@dcm.leeds](https://treehouse.sofi.health/u/dcm.leeds)\ **Post date:** [22 June 2022 06:52 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/9 "2022-06-22T06:52:02Z")
Yes. I agree. Needed to uninstall and upload newer version. Now fine ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [23 June 2022 02:38 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/10 "2022-06-23T02:38:34Z")
Did you recover your password @natascha_mani ? Adding in @alexwalkerjones in case you’re still struggling with access 🙏 ---
**Author:** ![natascha\_mani](https://avatars.discourse-cdn.com/v4/letter/n/71e660/32.png) [@natascha\_mani](https://treehouse.sofi.health/u/natascha_mani)\ **Post date:** [22 October 2022 09:41 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/11 "2022-10-22T09:41:47Z")
Yes i have … for a 2nd time ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [22 October 2022 15:19 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/12 "2022-10-22T15:19:33Z")
And how is it going now @natascha_mani ? 🙏 ---
**Author:** ![natascha\_mani](https://avatars.discourse-cdn.com/v4/letter/n/71e660/32.png) [@natascha\_mani](https://treehouse.sofi.health/u/natascha_mani)\ **Post date:** [23 October 2022 12:41 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/13 "2022-10-23T12:41:41Z")
Cant find the stick at all! Have asked other carers to look for it! Its GONE 😭 ---
**Author:** ![Kaveh](https://dub1.discourse-cdn.com/flex013/user_avatar/treehouse.sofi.health/kaveh/32/59_2.png) [@Kaveh](https://treehouse.sofi.health/u/Kaveh)\ **Post date:** [23 October 2022 18:28 UTC](https://treehouse.sofi.health/t/working-my-sofi-stick/3580/14 "2022-10-23T18:28:37Z")
Uh oh … I am sure it will show up! It’s an unusual thing to take as it is a little useless without its bottles and all … adding @alexwalkerjones here and keep us in the loop. There may be a way you can continue to journal your use of sofi plants as your stick is found and we can walk you through that 🙏