Hi, i only signed up today and am a bit overwhelmed trying to navigate my way around. I think i have added sone bubbles to my jounal but im confused, is that the only way you journal or is there an option to type? Also, is there only a fre options available in the bubbles or am im missing sonething there too?
Hi @DollsHead and thank you for reaching out and welcome to sofi! It’s a common question we get so we will continue working to improve our instructions within the app. For now, I’d be happy to provide a breakdown of what to expect!
By signing up to become a Pioneer, you’ll get your hands on our latest sofi pod before anyone else and trial our upcoming formulation capsules for better calm and sleep, free - all we ask is for you to provide us with ongoing feedback of your experience and your participation in return.
Your journey as a Pioneer begins by downloading your sofi app (check ) and completing your journal for 10 consecutive days. This is because before we can send a Pioneer Pack to you, we need to establish a “baseline” of your current mood and sleep in order to later measure any effect from the plants.￼ Your journaling continues long after the 10 days, but we use 10 days as a benchmark before we can verify your address.
Once your baseline of 10 days is complete, the next step is to confirm your address and receive a small surprise from us to confirm that your Pioneer Pack (containing your sofi pod and plant formulations) will make it to you - wherever in the world that might be!
Once you’ve received your surprise, then your Pioneer Pack is officially reserved under your name and will be shipped to you following production.
I hope that helps and keep up the good journaling work! We’re so excited to have you onboard and can’t wait to get some of our plant-pod formulations into your hands.
Welcome to the community here @DollsHead and it’s amazing to have you part of this journey with us Sally. Our community here has been a huge source of strength to keep us going and developing our sofi together … and we have been absolutely blown away by the level of care, patience and support that Pioneers here have been showing us and each other as a community. You’re in incredible good hands with @alexwalkerjones and we will all follow your progress and hopefully get you going with a starter pack soon in the meantime happy journalling and welcome on board!
I know what you mean, DollsHead. I’m still exploring the sofi site after more than three weeks, having experience similar confusion to start with. Now I know to close the program once I’ve finished, because doing anything else gets the bubbles back and it would be so much easier had the programmers of the software asked users to click an EXIT button!
Hi @neatby - just tagging Kirill here as the bubbles should not be appearing for you outside of your regular journal scheduling If you could provide a screenshot or screen recording at you convenience the next time this occurs, that would be a huge help to help us get the issue solved!
Many thanks - and happy to hear that you’ve found a way to circumnavigate the problem in the meantime!
Alex, I suspect that this is me leaving the program the wrong way. It’s happened a couple of times, so I’ll see if I can replicate what happened on those occasions and if so, I’ll send you a screenshot.
In the meantime, your backroom team could always look at providing a button alongside ‘journal done for today’ that allows the user to ‘exit’ if she/he is not intending to stay in the program?
Just a thought