RFID Error

Hi, I received my Sofi Discovery Pack yesterday, I went to try it out this morning but I keep getting an RFID error, I have checked other messages on this forum and it definitely has an RFID tag on it, I briefly managed to get Valerian to work but when switching to Ashwaganda it stopped working again, even after putting Valerian in once more, it then didn’t register that either. Please advise.