Im still on the old version, just need to be patient me thinks.
Hi Kirill, by “unknown American” i just meant a stranger’s address and not mine.
I am less bothered about being unable to add my address than i am about being unable to journal past an error sign that comes up when i try to complete the hours section (screenshot sent to your email) this morning. This is the first morning that i have the new app.
By Monday this will break my 100% score with the old app by 2 or 3 days of missing journal which is very frustrating.
Please could you make this issue a priority over the address problem on Monday? A consistent journal is so important and there may be others too who can’t complete their journal.
Wishing i could get the old app back temporarily until the journalling problem is solved but i dont suppose that is possible.
Thank you ![]()
Hi Harobed, you may be better with the old version for the time being. I can’t journal with the new app which comes up with an error message that makes no sense. Of course there are bound to be some glitches with such a major change but being unable to journal until it is fixed (Monday hopefully) is frustrating after a very long unbroken record!
My connection is fine. Maybe to do with the automatic infil with a stranger’s address when i attempted to confirm my address? Who knows. It will be sorted in time. Meanwhile i will keep a personal record in hope that can be added by the team.
Thanks dmudlark, i will be patient
Yes it is Kirill , thanks
Hi, I downloaded the new app version but there is nowhere to add my address, and when I swipe right I get a message about being on the first wave which I never was. I have lost the notification that says I am all set for the third wave ![]()
Is there anything I need to do? Also can you confirm that I am going to receive a pack? I am so looking forward to it, thanks xx
Same but my bubbles went blank when I tried to change them… had to go back and start over and that worked.
It looks like you’re still on the old all @sammy … the dev team have pushed out only a handful of us over the line so they can fix things before pushing out the full app. So we are in mid transition right now. I know they began with android devices … so I am ios so I am still waiting for ios to be released. @Kirill can give us more details ![]()
Thanks @Kaveh I had a notification come up to download the new app and did but it maybe hasn’t worked my version says 2.9.1
HI @sammy - Yes, I can confirm your S3 Pioneer Pack is reserved for this wave. It looks like the new app hasn’t reached you yet, however, so just keep an eye out for that when it does arrive x
Hi Sammy, when you mention the first wave, are you thinking that this refers to the Valerian?
If it is any help i believe that ‘first wave’ here means the first wave of the new App being issued and the first wave of the Ashwagandha roll out.
I know nothing for sure! But this would be my interpretation of first wave in recent context.
Hope that may help ![]()
Oh, sorry @sammy , i replied after reading your post above, but it looks like Alex has recently cleared this up for you!
Thank you @alexwalkerjones
I got the same message and tried restarting my phone. Then eveything worked fine…no more error message.
I have received the new app, thank you so much.
Thanks kteach, I didnt think of that. But I can journal now. Im only having trouble with completing my address because autofill keeps replacing it with an address of someone in the US! The first part of my address is similar to his name. Im sure that kirill will sort this for me
I have now got the new app and hwve confirmed my personal details fingers crossed
I’ll get the new wave soon, love the new app, colourful, vibrant and engaging.
Yey! That’s awesome @kteach99 … please keep giving us feedback as the digital team begin to solidify this major system and app release for our sofi xo
I also had an issue with my address … but it was my phone … going to see if the team have pushed out an update on that now and let you know if it’s working … looks like it’s still work in progress on my side but keep the feedback coming let us know when the new sofi app starts to become more stable on your side ![]()
Hi awesome people, I don’t post often but thought I had let you know I that I have updated my app and address details and the app looks amazing. But I noticed later that there was another small update so I updated and now once it goes to the first screen the app just shuts down so I can’t access it.
Cheers
Peter😉

