Yeah!! Just received my tracking info for sofi pod cant wait for it to arrive thanks for the help
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Thx @alexwalkerjones and @macky.lisa and @sarahmay86 so pleased you are here with us on this journey and appreciate all your help in recovering the packs at your old addresses so we can relocate them to a new home! 
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Hi, just to let you know, iv been able to collect my sofi from my old address. Woohoo sofi on charge getting ready to use 
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Hi Kaveh,
Thank you for your help, I have a new phone but it is not letting me log into the app saying my email is invalid itās definitely this email address. Help! I was to start with Sofi xx
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Hi Sammy, just a suggestion because it happened to me and a couple of others ā¦ check that there is no space after your email.
I figured that was the problem but it took a while because i was using autofill.
Kaveh is usually about in the evening so may be able to help if that isnāt the problem 
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Thatās super interesting ā¦ also adding @alexwalkerjones here so we can see if we can support you on this ā¦ huge thx to @drmudlark ā¦ definitely try that as well if you havenāt to rule out and accidental naughty spaces sneaking into your email registration ā¦
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I was very happy to receive my pioneer pack today. However, I was very disappointed to find the package open with no product inside. I looked at the camera and I can see the box slightly open when it was delivered. I reached out to FedEx hoping I could get in contact with the delivery driver but I was told to contact sofi so they can deal with FedEx. Help. I need advice on what to do. Thank you.
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Hi @rosefernandez5 - thank you so much for getting this information to us so quickly. I have passed this straight on to our Ops Manager @bee to investigate this as a top priority, and remedy the situation for you asap. So sorry this occurred and thanks for your patience while we get it solved xx
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Hi @rosefernandez5 this is so unfortunate weāre sorry to hear that the box was damaged in transit. I will arrange to have another shipped to you on Monday. Iāll provide you with tracking information shortly. x
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Thank you for responding so quickly.
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Many thanks Sofi team I have received my Ashwaganda pack and successfully paired up the the stick with the app. Wanted to say that the flavour is great compared with the valerian, I am using the light brown Ashwaganda. So A+++ on the flavour 
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Love the new pod, the lock feature is such an excellent idea as it was difficult to store the old one anywhere where it could be accidentally activated! 
it!
Just out of interest what is the vertical slot for just above the lock slide?
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Itās amazing cause @oliver75gaskell i think youāve seen every generation of sofi build from our very first prototype that was powered by a watch battery and had the ātrigger of Thorā that you had to really press down hard to register and only registered if the app was open to this latest version which is USB C powered, has a smooth trigger and even a lock to protect those pockets ā¦ but youāre right - Ashwa is a long way away from Valerian in terms of taste profile
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They are the outward design elements of the mechanical components that enable the downward press on the sofi pod to be digitally converted to a digital data point @oliver75gaskell ā¦ one allows the gentle glide down within the range of activating the pump head ā¦ another activates the switch on the electronics brain onboard your sofi pod.
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The new pod has certainly been considerably developed since the first, all improvements for the better!
Thank you for your response and explanation @Kaveh
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Hi,
Should I have received a pack yet? Iām seeing others have but havenāt received any tracking information yetā¦
Thank you 
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Hi @AmyPasc,
Thanks for asking! I can confirm that you are all good to go for shipment in the next wave, and tracking should be with you by the end of the week! 
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@rosefernandez5 the new kit is on its way to you today! I will send the tracking information to your email. Hoping this journey is much smoother than the last!
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Quick question, my first spray has run out but my app says I should have 15 sprays left, should I just move on to the next one or will that upset the app? Thanks! 
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Scrap that, I just put the next one in and it prompted me to select an option of why Iām changing, clever Sofi! 
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