Hoping somebody can help me! The top of my sprayer fell off, I was able to put it back together however, it will no longer connect with my phone. I will only have a green light or a red light, no blue light for connection. It continues to spray and I continue to journal but it keeps on telling me zero sprays. Please connect capsule. I have no idea what to do.
Tagging @alexwalkerjones in here for you, can you provide her and the team pics if possible?
Have a great weekend !
Hi @Pjmiconi - Sorry to hear that this occurred. Some further details would be greatly appreciated, along with any photos you can provide.
Do you know approximately what height the pod fell from (if it did) that may have caused the top cap to fall off, or did something else occur. Any information you can provide is super helpful as it allows us to investigate how to prevent it from happening again.
Look forward to hearing back from you soon,
Kind regards,
Alex
So the sprayer did not fall. I went to pull out the cord and perhaps I pulled too hard, and the entire top thing came flying off battery and all. I ended up spending about 20 minutes, trying to piece it all back together, but could not get the blue light to go on it is only red or green and won’t connect. I am continuing to spray and do the journal, but it just won’t connect to my phone.
Thank you for getting back to me, @Pjmiconi, that is incredible helpful to know and we’re currently working on fixing this so that is can’t happen again with future builds
For now, I am not certain that there are any replacement units left, but will double check with our fragrance house and revert back This won’t affect your participation, so please keep up the good word for now.