Back to the beginning

I was 4 steps up on my Sofi Journey. Have just finished my 3rd Ash pod and it’s gone back to the beginning. Can anyone explain why? It did say I would be sent another study. I was going to subscribe after I received my new bank card, so I don’t know now what to do?
Can anyone explain or suggest if I will receive another sofi plant to test and why I have returned to the beginning of my journey?


Hi Angela, i can’t answer the first part of your question so tagging @alexwalkerjones or @Marina for this.

For the next part about trying another herb, my understanding is that pioneers will be asked if they want to try Chamomile, although it wont be until the winter ( probably after December i think) and if we do, and have signed up for a subscription it will be paused for a month. So, for example if you have a 12 month subscription it wont end until 13 months after you started, and maybe longer if we are offered to try any other herbs proposed (perhaps Hops for example) during our subscription period.
One of the team will clarify this no doubt but i thought that i would post my understanding not least to see if i have understood it correctly when the team reply in this thread.
I hope that this was helpful in part :smiling_face_with_three_hearts:


Hi @angela.campbell,

Thank you for your post and apologies for the delay in getting back to you!

Everything @drmudlark has explained is correct (thank you @drmudlark!), however, it shouldn’t necessarily be the case that your journey map has reverted back any steps.

If this is still the case, would you mind attaching a screenshot of exactly which milestones show on your journey map so that our team can investigate? Once one study is complete, a new one should simply appear as an additional milestone, versus returning you to the start.