8. how can I report an issue with my sofi pod?
Improving our sofi pod is a continuous process, and one that will always be based on your feedback as a Pioneer. Should you experience any difficulties - mechanical, electrical, or other - or have suggestions for ways we can improve our devices, please let us know using the guide below!
We’ll always do our best to address every comment.
Issue reporting
If you happen to experience an issue with your pod, it would be enormously helpful for us to know the following:
- Reproduction steps: In other words, what steps do we need to take to see the same thing happen?
- Screenshots: Any screenshots you can provide will really help tell the story in the case of something affecting or being affected by the app.
- Photos/Videos: Sometimes it’s even better if you create a little video to show exactly what’s going on with your pod.
Of course, if you need any help with the above, please do not hesitate to reach out and we’ll be more than happy to jump in and help out where we can.
To contact us with an issue, you can tag a member of our team in the sofi treehouse (@Kirill or @alexwalkerjones), or reach us directly via the sofi app by tapping the sofi moon in the top left corner of your screen.
Thank you for your troubleshooting support in advance!