Not received my pioneer pack or any email about this

I still haven’t received my Sofi pioneer pack or not had any emails about when it’s going to arrive :confused: it’s been ages since I received my Sofi surprise

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Hi @StaceyTsReviews - I can confirm that your Pioneer Pack was handed over to our lab for shipment on the 24th May, have you received any tracking info at all (it may be worth checking junk/spam also)?

If not, please let me know and I’ll check in with them for a status update on your Pack asap :pray:

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Hello, yes I have checked my spam and junk mail and it’s not there :pensive:

If you can keep me updated that would be great and much appreciated

Thank you
Stacey Tustin

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Hi @StaceyTsReviews,

I just touched base with our operations team and your wave of Pioneer Packs will be going out/shipping Thursday! We had to replenish our stock and assemble more Packs, so it’s just taking a day or two for us to catch up!

Expect to receive tracking by end of the day on Thursday!
Kind regards,
Alex

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Thank you for the update!

That’s great news, I’ll keep an eye out for it! :grin:

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