Not recevied profuct

Hi I haven’t received my free spray how long does it take

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Hi @Casper723 - thanks for your message and welcome to the treehouse!

By signing up to become a Pioneer, you’ll get your hands on our new plant formulations (and smart sofi pod) before anyone else and trial our brand new formulation for free - all we ask is for you to provide us with ongoing feedback of your experience and your participation in return. In essence, you are a beta-tester!

Here’s how it works:

Once your baseline of 10 days of journaling with the app is complete, the next step is to confirm your address and receive a small surprise from us to confirm that your Pioneer Pack (containing your sofi pod and plant formulations) will make it to you - wherever in the world that might be!

Then, once you’ve received your surprise, we ask you to upload an image of it via the app, and follow the final steps there, so that your Pioneer Pack can be officially reserved under your name and shipped to you following the next production wave.

I hope that helps and keep up the good journaling work! We’re so excited to have you onboard and can’t wait to get some of our plant-pod formulations into your hands.

For all steps, please refer to the next milestone highlighted on your Pioneer Journey map which you can find by tapping the compass icon :slight_smile:

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