Hi @rhiannonchaffer, thanks so much for letting us know - I have made note. We are currently conducting a Pioneer-wide audit as we are aware a handful of Pioneers are yet to recieve their Pioneer Packs.
You can find out more in the thread just here: S2 Pioneer Pack Audit - Have you received yours yet?
Thankfully, once our audit is complete, we can turn our attention towards getting the remaining stock out of the lab and into Pioneer hands. We won’t forget about you! 
Thank you so much for hanging in there with us in the meantime x