App update problems

21

Hi Alex
would appreciate a resolution provided we dont lose the journey information for both emails.

2 Likes
22

Hi Alex is there any progress on this issue ?

1 Like
23

Hi @devshi,

I have been informed that will should have this solved for you and your son by the end of the day. :pray:

Be in touch very soon!

1 Like
24

Hi Alex I have been away, but before that i did receive two password links. When we tried them, the message we received was:

-the link has been used or has expired

so we were not able to reset the password and access sofi app. So still locked out at present.

1 Like