Is anyone else having trouble connecting??
For some reason it keeps saying check my connection and it’s fine
Can anyone please help xx
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Yep, im seeing the exact same thing. Confusingly im using my old phone just now as my usual one is being repaired.
I was thinking it was a setting on this phone! Glad to see it’s an outside issue.
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It’s driving me crazy, can’t log anything grrrrr lol
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Same problem here. I’ve also had all my past entries deleted and am back to zero points. Tried removing the app and re-doi;g it but still same problem. I had a lot of points and time invested in this so I really hope this is a glitch that can be sorted out
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Yep. No doubt it will be back up soon. Very professional outfit from my experience:)
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Tagging @alexwalkerjones and @Kirill in here for you guys
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Maybe try updating the app as there is a new version available
?
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My points are all still there but they might disappear, it I hope not, I’ve already lost lots of points
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How long have you been on here??? I’ve been waiting since march
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I’ve got the updated version already and tried to download it again
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Thank you Alex do you have any suggestions??
Also do you know of any low carb snacks that won’t break the bank lol
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Also having issues. Can’t log anything just says check connection. App is up to date
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Hi @porshaspettles - thanks for your message!
We’ve had multiple Pioneers contacting us about the same issue today! It looks like a persistent bug in the app! Tagging @alexwalkerjones once again to see if there are any updates form the technical team 
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@del604 , @Pah , @porshaspettles, @Jamsterdm - thanks for letting us know of the issue!
As I mentioned, the issue has been popping up for many Pioneers! I got the update that the development team has been notified and is currently working on a solution. Hopefully, everyone can get back to journaling very soon 
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All back to normal 
Thanks guys.
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Thank you so much and thank you for your kindness xx
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Glad am now able to report again but losing over 1900 points accumulated is not at all good. I do really hope those can be reinstated along with the ‘sleep’ and other data that has been lost
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Hi @Pah - thanks for your post. There shouldn’t be a case where your previous journaling data is lost, unless you may have started new with a different sofi app account?
Please let me know, as I’d be happy to look into resolving this for you!
Hi
No I haven’t started a new account. I deleted the app then reloaded it using the same details as before
Thanks
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Hi Alex
I’ve sorted this out now. I had signed in via Google rather than using my email address and had it seems created a new account.
Thanks for your help
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