I ran into a problem with one of my cartridges (specifically the second one) today. Yesterday was my first time using it, and it worked fine, correctly recording the number of sprays used. Today in the app, however, it showed 70 of 70 sprays available and did not record any new sprays.
I tried rebooting the phone, removing and re-inserting the cartridge, and turnining bluetooth off and on again (and it still showed the cartridge as connected). The only thing I did in between yesterday and now was to charge the sprayer.
Does anybody have an idea of what could have gone wrong and how to correct it?
Let’s see what we can do to get you up and running again - as it seems like your pod has recently been charged, I’m wondering if we might try re-pairing it from scratch again, even though it is currently showing as paired.
To do so, simply log out and log back into your sofi app, and re-select that button to “pair my pod.” Please let me know what happens and we’ll go from there!
I tried that yesterday night, although I did so by uninstalling and reinstalling the app as opposed to logging out. I then re-paired the pod, but still received the same message.
ADDENDUM: The app is suddenly working again for no reason that I can discern. I’ll save this email, though, in case I need to contact you again.
