My white pod fragrance holder is broken is there a way to get a new one ?
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Will tag @alexwalkerjones but some description of how it is broke would help her and the team out
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Hi @Lesha1512 (and thank you @Aaron for the tag)
If you could please send an email to me at alex@sofi.health with some images of the issue, and any details regarding how/why it may have broken, I will look into seeing what I can do to get it replaced!
As you are one of our fragrance Pioneers, we have a very limited number of replacement units, but as soon as I have those details, I will be able to find out more!
Look forward to hearing from you
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Alex it will no longer sync to my phone the blue light is on but my phone can no longer read the pod
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Hi @Lesha1512 - thanks for your message, could you attached a photo of the home page of your sofi app to show what message / data is displayed? It would also be helpful to understand what goes on when you attempt to re-pair?
The blue light coming on is a great sign!
I see. Thanks for this photo @Lesha1512. Please leave it with me and I will see if we can you a replacement fragrance unit for the remainder of your study.