Hi @MissTQ, have you been able to confirm that it’s not a battery issue? I’ll attach a fuller thread here with all that information, but effectively for our current prototype, the batteries run out of juice every 10-12 days.
The easiest way to check this is to pop off the top cap of your sofi stick, remove the green sofi electronic “brain” and press the teeny tiny button underneath to check for a green light. No green light = battery is dead, while a green light = all good!
We do have a manual spray button available to log any sprays in the meantime, and this is detailed just here: Not registering all my sprays - #52 by alexwalkerjones
Please let me know if that helps at all! xx