Pioneer Boxes | FAQs and how-to's

I have android Samsung s9+.

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I did get my first petal this morning but I turned blue tooth on and made sure my stick was connected.

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Yippee it seems my app is responding let’s hope it carries on :grin:

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Passing this onto our app team! Please keep us updated if anything should change :slight_smile:

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Yeah same here it’s temperamental but the one petal is showing so hopefully that’s me on the right path.:blush:

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Update re: replacement batteries for your sofi stick

We are thrilled to see S1 Pioneer Boxes finally making it into your hands!

In order for us to get an S1 build to you as quickly as possible we had to make decisions to accelerate the functionality of the sofi stick and one of these is that in the first two generations of the sofi stick we are using watch batteries to power the unit. The units you have in your hand will run out of power within a week and having Pioneers with replacement batteries on hand is going to be key!

We would have loved nothing more than to ship these to you as part of your S1 Pioneer boxes, but, unfortunately, shipping laws strictly prevent sending loose batteries via the mail.

As a result, we are attaching the link to some replacement batteries below (for UK pioneers but equivalent will exist in every market we have shipped our S1 units), and we are very happy to reimburse Pioneers for the cost.

We plan to switch to rechargeable Lithium cell batteries in the near future, so this issue won’t arise again. We are building a USB C charging port which will come to effect in the third build of the sofi sticks and this will eliminate the need for batteries and potentially poppable tops (see below)!

But for the moment we can only express our gratitude for your participation in the process!

UK Links:

LiCB CR1632 CR 1632 3V Lithium Battery (5PCS)
Panasonic 1632 CR1632 3V Lithium 2 Pack Battery

Instructions for replacing the batteries in your sofi stick once they die (~10 days):

1. remove the cap on your sofi stick

2. remove the circuit board / sofi electronic brain

3. using a pencil or pen, push the battery out of the open side

4. slide in the new battery, making sure the ‘+’ is facing up

5. replace the circuit board and the stick cap, and check for green light upon next spray

See below for a visual step-by-step and please get in touch should there be any issues along the way.

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Who knew that our Pioneers had to literally change the power train en route of their journey with valerian! I guess it just became a bigger adventure … and just a thank you to all Pioneers for persevering with us with all the tweaks and kinks on the S1 release! :pray:

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I’m all set for the next few weeks. Thanks for the link :relaxed::relaxed:

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That’s amazing @sonja.ekkers.77 and we would very much like to reimburse the cost so please let us know what’s the easiest way to do that. We are going to look at Amazon vouchers perhaps … :pray:

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@Kaveh don’t worry about the few pounds. I’m glad I can enjoy better sleep and so far it’s getting better :hugs::hugs: and better. So well worth the few pounds. :relaxed::relaxed:

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How are the four leggeds? I saved the last photo you sent as it’s not only very cute but also I seat the little guy (girl) is smiling …!

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This is a boy he is a right cutie I will make a new picture from him today . Most are good lost one sheep that supposed to have three lambs :pleading_face::sweat: still waiting for the rest off the lambs to be born .

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Bought and on their way!!! :grin:

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Ordered mine from amazon and believe me I am happy to pay a couple of pounds for them :hugs: :relaxed: :+1:

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How cute!!i didnt recieve a journal but i adore the phone app:)

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dont worry about it,2 pounds on ebay for 5 batteries!

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@alexwalkerjones
Is there a certain time to take this as iv been using it 2 hours before bed and should it be before that :thinking:

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I take mine just before going to bed

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@chris.king5
Thank u

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3 sprays aftef dinner,3 sprays before bed xxx

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