Have been running this study for a few weeks with relatively minimal issues, all of a sudden the pod will no longer connect to my phone. Tips to troubleshoot?
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Hmm that’s annoying when it happens but the sofi systems are in constant flux as we continue to push out upgrades and features … so let’s do some ground works first as you had a connection before … I’d you take your capsule out and press do iii see a green light appear on your sofi pod - just checking to see if you have power, that your Bluetooth on your mobile on enabled … maybe worth restarting your phone in case something in the background got changed or upgraded on your device … adding @alexwalkerjones here as well so we can monitor your progress … worth confirming your device and the sofi app version on your mobile …. You can check this by clicking on the figure on the top right corner of the app … I’m
On version 3.3.14
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