So yeah the pod is fully charged but I cannot connect the pod to my phone.
Any tips would be appreciated.
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Hi @OberonMoon
Please make sure that:
- Location services are enabled for sofi in your phone settings
- Bluetooth is on in your phone settings
Also when you try to pair do you see a blue light on the pod?
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Only when i put the formulation into the pod
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You’re in good hands with @Kirill here @OberonMoon … but if you fancy it … may be worth having a quick glance through the pioneer survival guide (Ed 3) just came out in case something may help in there Abi 
You can find that here:
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I did have a look but I’m still unable to connect it
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The light coming on is a really good sign! So I am confident this is something we’ll be able to get solved!
Could you try uninstalling and then reinstalling the app? This can sometimes act as a re-boot - and I know when it comes to pairing, a few Pioneers have had success with this.
Should it still not work, I suggest we organise a quick zoom to make note of anything odd happening - and tagging @Kirill here in case there is anything to add.
Fear not Abi! We’ll get you up and running in no time 
xx
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I’d say it’s more about logging out and logging back in than app re-install. But worth trying both, why not!
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Okay so, I logged out then back in and seems it had logged me into a different account before, which could of been the issue.
I have now got the pod paired and formulation is in.
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