My pod doesn’t stay connected, is this happening to anyone else?
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Hi @Stephg,
There can be a few different reasons for difficulty getting the pod to maintain its bluetooth bridge. Here is a small checklist that may be able to help:
- has your smart pod been recently charged?
- do your bluetooth (and location services) remain on 24/7? (You might be surprised that leaving bluetooth on really does not significantly affect your phone battery - so it’s something we highly recommend)
- is there any message displayed on the Home Screen of your sofi app?
The home screen can tells us a lot about the cause of the pairing / RFID connection issue, so please feel free to attach a screenshot of that at your convenience and I would be happy to take a look and see what we can do to troubleshoot!
Don’t worry mine don’t connect
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Hi @Fee - thank you for reaching out! If you could provide more details regarding the issue, I would be more than happy to help get you back up and running ASAP 
Mine is very temperamental. It will only connect sometimes.
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