S2 Pioneer Packs | FAQs and how-tos

In the next 24 hours we will be providing you with confirmation of the first wave of S2 Pioneer Boxes (with passiflora for better sleep and calm) being shipped out. :sparkles: :crescent_moon:

Our plan is for this thread to become the designated catch-all space for any questions or feedback you may have as Pioneer Boxes begin to make it into your hands.

Some tips and tricks to getting the most out of our journey with the plants:

  1. Get set-up! As soon as you receive your Pioneer Pack, begin by setting up your Pioneer Pack so that your Program can begin alongside your fellow Pioneers. This will also provide us an early opportunity to troubleshoot any technical difficulties should they occur. To begin set-up, please visit our set-up survival guide and read on to find the full list of FAQs for any additional questions: sofi | a survival guide for pioneers

  2. Consistency is key. In order to have the best chance of understanding any effect, it’s important for your daily journal to be as consistent as can be. While there’s no right or wrong, and it doesn’t matter whether you base your “sleep quality” on the number of hours you slept, the number of times you woke up, - or both! - we just ask that you try to think about it the same way.

  3. When in doubt, try turning it off and on again. If, for whatever reason, you should experience a problem while using your sofi app, we suggest closing the application and getting it to restart. For more information on how this can be done, click here for Android and here for iOS.

  4. Please don’t hesitate to reach out to the sofi team! You can reach us anytime via private DM, by selecting the sofi moon in the top left corner of the app, starting a discussion in the treehouse, or emailing us at hello@sofi.health.

other helpful links and articles:

P.S. We have recently activated registration for our S3 with over 1,000 total Pioneers (and rechargeable sticks!!). Should you know anyone who might be interested in participating, encourage them to sign up at sofi.health/calm or sofi.health/sleep so they may reserve their S3 Pioneer Pack.

S1 and S2 Pioneers will be automatically enrolled following the S2 Pioneer Program.

I look forward to all your questions, and see you back here very soon!



Awesome sauce thanks for the update Alex I can’t wait :grin::grin:


My pleasure @Aaron! I am so excited too!! :s2_n01: :s2_n02: :s2_n03:


Can’t wait to get some passilfora in the hands of our pioneers! :pray:


Yay! Can’t wait to get mine :slight_smile:


Thank you for the update, I’m really looking forward to receiving my pack.


Absolutely fantastic thanks for all the hard work.


The first refill packs are starting to ship out from tomorrow. Super exciting!! Expect U.K. Pioneers will start the passiflora program by the weekend. It feels like a long time coming!! Wishing all a restful evening and us every success in these last few yards getting S2 to our awesome Pioneers!! xx :pray:


Just to check on this. Will this only be for S1 pioneers or all of us?


S1 Pioneers will get refill packs, new Pioneers who made the cut in time will get S2 Starter Kits @charliekluf82 … adding at @alexwalkerjones here to confirm which one you are! :pray:


Hi @charliekluf82, you are S2, and this week our focus is on shipping all he Starter Packs! Keep an eye out for it arriving likely next week and should you have any questions at all during set up please reach out. We can always jump on a zoom or walk through our set-up survival guide together!


You know what a zoom call might be good if I turn out to be a complete numptie about it. Thanks @alexwalkerjones :sweat_smile::sweat_smile:


No such thing @charliekluf82 … our job is to make sure that everyone can access sofi effortlessly … we still have much ado with ‘tis!! :pray: