Hi @SlimJ1980, so sorry to hear you’ve been locked out! Unfortunately, when it comes to resetting your password, there’s limited we can do behind the scenes aside from requesting the reset password link ourselves, which I’ve gone ahead and done for you now - fingers crossed that it arrives!
For help setting up your sofi stick, make sure to check out the two treehouse threads: Pioneer Boxes | FAQs and how-to's and Pioneer Box set-up guide! There you’ll also find links to our Pioneer Survival Guide which contains a more in-depth step-by-step of setting up your stick.
We’ll do everything we can get you back into you app asap! 
and thanks so much for troubleshooting this with us in advance x