Sofi app has reset itself

Hi, I logged in yesterday to fill out my journal and I notice that it had got rid of my progress with regards to the petals. I have completed two pods and am half way through the third one but it is only showing one petal for the third pod. Is there any way of getting the correct information back?

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Hey :slight_smile: have you tried logging out and back in to see if that solves your issue ? :slight_smile: Will tag @alexwalkerjones in here for you :slight_smile:

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Hi Aaron,

Yes I’ve tried that but it didn’t work.

Regards

Natasha

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Hi @natashahailey - thanks for reaching out. I’ve flagged this with @Kirill and @mathiassilva4, as I’m not sure we’ve seen this issue crop up before.

In the meantime, please rest assured that all your progress / journals / sprays have not been lost - it’s likely just a matter of getting the petals to accurately reflect this where something has gone wrong :slight_smile:

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Thank you for looking into this for me.

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