Sprays not recorded

The app says no sprays yet but i connected it to the app and have been spraying.

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Is the light on your stick working , has the light turned green when you sprayed ? Will tag @alexwalkerjones in here for you , hopefully she will get you up and running asap :slight_smile:

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Hi @Kellyhanson19 thanks for posting to our community hub.

A few key checklist items to go through… please let me know if / what works!

  1. Does your Home Screen show any message i.e. “RFID not recognised” or “connecting to pod…?.” Please let me know - or even better would be to take a screenshot so that we can see exactly what you are seeing.

  2. are you keeping the app open each time you spray and pressing down hard enough?

The sofi stick can be a bit stubborn when recording a press, and can require some strength (strong thumbs, here we come!) Make sure when spraying, that you press fast and hard, all the way down until you see the green light come on - that’s when you know you have triggered a count.

Kind regards and look forward to hearing back,

Alex

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All set
Thank you for the help

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Should i start my 6 days over since it wasnt recording sprays

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