Bug reporting - app & website

@alexwalkerjones @Kirill I was violently jabbing my tablet with my finger trying to get it to work while sitting at the library. If anyone had been paying attention to me they may have thought I was :crazy_face: LOL. The guy sitting in the same area was snoring so I know at least he didn’t see me.

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The app doesn’t like me as the error keeps coming back. :sob:

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Morning @BrandNewMe have you tried installing it on your Android or iphone? The sofi app is really designed optimally to sit on a smartphone as there are narrower boundaries of potential variability in performance and capability. Tablets - and particularly Android tablets - are so variable! Let me know if it is possible to get the app on your phone. Adding @alexwalkerjones to help you with links and the process if you have any difficulty in this. So grateful for all the feedback on this! Just keen to get you to have a better experience with sofi faster!

There’s no room on my phone for more apps so I have to use the tablet. Something keeps using all the space even after deleting many.

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Hi this morning I got asked everything twice but didn’t see the mood dialer . Than instead of see you tomorrow it gone back to journal now :person_shrugging::person_shrugging:

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I had the same today.

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That’s perfect feedback @sonja.ekkers.77 … just adding in both @filipe and @Kirill into this. :pray:

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Hi having a problem with my sofi app it wouldn’t open , kept closing , so as I have done in the past I powered off the phone and then turned it on again. But same problem uninstalled the app then installed again, wouldn’t pair my stick. I put a new battery in the stick. It still won’t pair the stick but green light on the stick. Now don’t know what to do. :unamused::roll_eyes:

Hurrah!!! Good news my stick is up and running again. After a few uninstalls etc it just started again so :blush: :smiley:

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I got this coming up not sure if it’s my phone or the app

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That’s what mine is doing also @sonja.ekkers.77

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I’ve just uninstalled it than back installed it and it’s working fine :person_shrugging::person_shrugging:

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Will try that I guess haha

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Just checked mine is playing up again it just let me go on to spray :joy::relaxed: but now it flashes white and than nothing again :person_shrugging::person_shrugging:

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Oh mine has actually worked and let me spray etc

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Yes mine did than I tried again and I couldn’t get in again :person_shrugging::person_shrugging:

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How very odd :joy::joy: maybe the app didn’t get much sleep :stuck_out_tongue_winking_eye:

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Every time I turn it off I can’t get back in have you tried to turn it off by swiping up and than open it?

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Yeah I’ve also forced closed it, everything is working fine for me now, it may be worth trying again to reinstall it :rofl:

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I will try again :rofl::rofl::person_shrugging::person_shrugging::person_shrugging:

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