Sofi stick not connected (still)

It all started out fine, and was logging sprays. Then I got the “Sofi stick not connected” message. I finished my first spray and hoped it would fix itself when I inserted the second, but it hasn’t.

Things I have tried:

Logging out/in of the app
Turning Bluetooth off/on
Turning WiFi off/on
Restarting my phone (android)
Reinserted the stick
Changed the battery

I don’t even have a light coming on (and that’s after a new battery)

I’ve been through the pioneer guide, and I’ve looked through the treehouse, but I can’t find anything that works

Please help!

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@jeni.crawley007 its so lovely to have you here with us on this journey and let’s see if we can get you up and running right away … can you confirm when you take out the electronic circuit at the top of the sofi stick and press the switch on the bottom …: do you see a green light? If no, have you changed the battery recently? And finally, can you check that you have inserted the button cell in the correct orientation … let me see if I can find an image …


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Hi Kaveh! Thanks for the quick reply. The light does come on when I push the button. Yes I’ve changed the battery and it’s the correct way up. Thanks!

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I was out too - now back again with the app from google playstore :+1:
But now i am “new user” and spray is out completely - in my 2nd week and now on first petal

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Thx for this @natascha_mani … adding both @alexwalkerjones anf @Kirill here so we can investigate what is happening with you. So has the app reset your data after reinstalling the app and logging in with the same details as before?

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Ah, drat. I reinstalled the app this morning.

Good news: the stick is now paired
Bad news: I’ve also lost all my journalling

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Nope its now.showimg that i have been spraying for 2 days (the.petals )
So.its behind

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Yes mine is also lost

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Evening @jeni.crawley007 and @natascha_mani so pleased to hear that you are all paired up but rather sad that you seem to have lost your data … I have just raised this with @mathiassilva4 who is looking into this. The good news is that the pod uses and journalling information are kept on a secure database so install or reinstalling the app will not affect that data. However, we are looking into it now to see what may have happened here. Thank you as always for raising all of these issues with us and being so incredibly patient and lovely xx :pray: (also adding @alexwalkerjones here so we can make sure the solution here is potentially added to the next edition of the Pioneer Survival Guide)!

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Thank you so much (techno twit here)… but i do eventually get it sorted - complete FLUKE!!! But somehow i “make things work” (totally by accident) :rofl::joy: this one i am proud to anounce that i have paired and it registered new spray … so all other data gone … but we have turned a page(ok so i an being all humour) does not always come across in Type… anyhoo just want to say THANK YOU ALL!!! I am not waking 3-5 times at night with heart racing(this has now come down to TWICE… also the teeth gringing that leaves ne with serious “jaw sore” has actually STOPPED - The sore jaw - dont knownif i have stopped grinding​:woman_shrugging: i think i may HAVE! THANK YOU THANK YOU SOFI PEOPLE U ARE AWESOME …

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Really really happy to hear @natascha_mani! So grateful for your perseverance there and how awesome you’re already noticing those differences in your sleep - waking up with a sore jaw does not sound fun!

Wishing you a restful rest of your weekend :smiling_face_with_three_hearts:

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Hi again! Unfortunately the stick has disconnected again, so now I have no paired stick, and no recorded data :joy:

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Morning @jeni.crawley007 when you open the app what do you see?

Also have you checked that the battery of your sofi stick has not finished as your sofi stick pings twice a second for the app - so in ten days it will try to connect 1.7 million times with the app throughout the day! Which is why we are moving with S3 to a rechargeable sofi stick! :pray:

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