S2 Pioneer Pack Audit - Have you received yours yet?

[lilywong16]

Hi…I’ve not yet received anything for the S2 programme

I still have the sofi stick from the valerian programme but had huge problems getting it to connect and so spray monitoring went out the window

[natashahailey]

Hi, I’ve received S2 pioneer pack with 2nd gen pods. No issues at all and getting much better sleep thank you

[rosieattewell]

I have yet to recieve my pack. I got a pebble last yr around this time. Then was told my pack was being sent. Then it wasn’t and i was put on the 2nd trail, now this one hasn’t been delivered either I dont hold much hope that i shall ever receive one, unless i were to pay for it when the trails end. Very disheartened

[alexwalkerjones]

Thanks so much for letting me know @lilywong16 and @rosieattewell. We are in the process now of assembling more Packs and mixing more formulation in order to get these out and (finally) into your hands.

Thank you so much for your patience with our team !

[alexwalkerjones]

Absolutely great to hear @natashahailey and thank you for confirming pod type

[alexwalkerjones]

@lilywong16 We will make sure to jump on a zoom or phone call when your Pack arrives so that we can ensure a smooth set-up and start to your S2!

You will likely need new batteries for your sofi stick as it has been some time between Programs, so (if you haven’t yet purchased some) I’ll attach those details for you here: Pioneer Boxes | FAQs and how-to's - #69 by alexwalkerjones

Kind regards,
Alex

[alexwalkerjones]

Those are fabulous - thanks so much @jacquelinecannon1

[Azz]

I still havent recieved anything yet.

[Aaron]

Hi azz welcome to the community

[redwine103]

I received S2 complete nothing missing all works

[t-michelle]

Is there any way to verify if my pods had been shipped so that if they have not I’m not still waiting for it everyday lol I keep hoping today will be the day but today is never the day.

[kteach99]

I’m in the same boat. Wondering if my pack was actuality shipped 3+weeks ago or not. Trying to ve patient…

[alexwalkerjones]

Hi @Azz - welcome to the treehouse! I can confirm your address has been received and we are just waiting on some new stock to ship out your sofi surprise! It should be headed your way by next week

[alexwalkerjones]

Hi @kteach99 and @t-michelle - we have reason to believe that a handful of Pioneer Packs were never shipped, and via our audit have slowly but surely (1–by-1) been able to narrow this down to exactly which Pioneers may have been effected.

The good news (aside from the fact that we are blessed with incredibly patient and understanding Pioneers) is that new Pioneer Packs will be making their way out of our lab as early as next week.

I will post an update here as soon as the first wave has gone! And another to you individually once we have got your Pack through US customs.

[Eevie]

Thanks all the team I’m sure it will be worth the wait.

[Milli47]

Hi Alex, just to confirm that I received a starter pack with 2nd generation caps. I did have a problem with the first and second sticks not recording properly but everything seems to be working fine now that I’m on my third stick.

[alexwalkerjones]

Happy to hear @Milli47 and those are the correct caps so that’s wonderful. Please keep us updated with how the rest of the third pod goes

[adcockp]

I’m the same! Every day I hope they arrive, and every day I’m disappointed. Starting to despair now

[alexwalkerjones]

We’ve got a new wave ready to go and @adcockp @t-michelle @Eevie @kteach99 @rhiannonchaffer @SlimJ1980 @freya.coxx @drmudlark @angelascotney your names are on these ones.

We’re just waiting on confirmation from the lab on the pickup by Royal Mail and off they go Thank you all so much for your patience, again.

To other Pioneers still waiting on their delivery, we’re getting subsequent waves out to you as soon as we can

[Eevie]

Thank you so much for all the extra work you’ve had to do.