@lilywong16 We will make sure to jump on a zoom or phone call when your Pack arrives so that we can ensure a smooth set-up and start to your S2!
You will likely need new batteries for your sofi stick as it has been some time between Programs, so (if you haven’t yet purchased some) I’ll attach those details for you here: Pioneer Boxes | FAQs and how-to's - #69 by alexwalkerjones 
Kind regards,
Alex
Those are fabulous - thanks so much @jacquelinecannon1 
I still havent recieved anything yet.
Hi azz 
welcome to the community 
I received S2 complete nothing missing all works
Is there any way to verify if my pods had been shipped so that if they have not I’m not still waiting for it everyday lol I keep hoping today will be the day but today is never the day.
I’m in the same boat. Wondering if my pack was actuality shipped 3+weeks ago or not. Trying to ve patient…
Hi @Azz - welcome to the treehouse! I can confirm your address has been received and we are just waiting on some new stock to ship out your sofi surprise! It should be headed your way by next week
Hi @kteach99 and @t-michelle - we have reason to believe that a handful of Pioneer Packs were never shipped, and via our audit have slowly but surely (1–by-1) been able to narrow this down to exactly which Pioneers may have been effected.
The good news (aside from the fact that we are blessed with incredibly patient and understanding Pioneers) is that new Pioneer Packs will be making their way out of our lab as early as next week. 
I will post an update here as soon as the first wave has gone! And another to you individually once we have got your Pack through US customs.
Thanks all the team I’m sure it will be worth the wait.
Hi Alex, just to confirm that I received a starter pack with 2nd generation caps. I did have a problem with the first and second sticks not recording properly but everything seems to be working fine now that I’m on my third stick.
Happy to hear @Milli47 and those are the correct caps so that’s wonderful. Please keep us updated with how the rest of the third pod goes
I’m the same! Every day I hope they arrive, and every day I’m disappointed. Starting to despair now 
We’ve got a new wave ready to go and @adcockp @t-michelle @Eevie @kteach99 @rhiannonchaffer @SlimJ1980 @freya.coxx @drmudlark @angelascotney your names are on these ones.
We’re just waiting on confirmation from the lab on the pickup by Royal Mail and off they go Thank you all so much for your patience, again.
To other Pioneers still waiting on their delivery, we’re getting subsequent waves out to you as soon as we can
Thank you so much for all the extra work you’ve had to do.
Thank you for letting me / us know. It has been a long wait but I’m so glad to hear that I will soon receive the pods to try for better sleep x
Thank you so much. I’m excited now!! 
Thank you!
Can’t wait, I’m so excited! 
Thank you, thank you!!! Will be watching my mailbox eagerly.
I seriously dont know how you do it plus have time to try and get sleep too!
